Responsibilities

The Service Assurance Engineer will ensure the uninterrupted operation of Semtech Sierra Wireless’ solutions, services, and supporting network infrastructure through round-the-clock monitoring and surveillance to meet stringent service availability goals. They will proactively identify potential issues, swiftly resolve problems, manage and resolve customer requests via ticketing systems, lead troubleshooting calls with internal and external engineers, engage with carriers and vendors to resolve network faults, facilitate incident management, prepare Root Cause Analysis reports, drive adherence to change management processes, manage customer notification, identify improvement opportunities, and collaborate with stakeholders to implement best practices.