Sr. UI/UX Manager (DTC/Subscription)

Position Overview

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Nutrafol is a growing company dedicated to helping people achieve their best selves. As pioneers in hair wellness, we create clinically tested products for hair growth and offer support throughout our customers' hair journeys. Our approach targets the root causes of hair thinning using a patented blend of standardized vitamins, minerals, and natural ingredients, and is recommended by over 7,500 physicians and hair professionals. We are committed to advancing hair science and fostering growth through individuality, leadership, and a passion for wellness and innovation.

About the Role

We are seeking a highly experienced Senior UI/UX Manager to lead the design and art direction for our direct-to-consumer (DTC) website. The ideal candidate will focus on driving user engagement, conversion, and subscription growth within the wellness sector. This role requires a blend of deep UX/UI expertise and strong art direction skills, with the ability to collaborate closely with brand, creative, and product teams to deliver an elegant, seamless, and performance-driven digital experience that embodies our brand storytelling.

Responsibilities

• Own the end-to-end UI/UX strategy and execution for our DTC website and digital ecosystem.
• Translate brand strategy and product positioning into world-class digital experiences that convert and retain customers.
• Lead UX research, wire framing, prototyping, and user testing, with a focus on improving site usability, flow, and conversion (especially for subscription).
• Provide art direction for the site, ensuring a consistently elevated and beautiful visual presentation that aligns with brand guidelines and creative campaigns.
• Collaborate cross-functionally with brand, growth, retention, and creative teams to optimize site performance while maintaining high visual and experiential standards.
• Guide and mentor internal and agency partners to ensure excellence in execution across desktop and mobile.
• Maintain a high bar for design quality and UX thinking across the full funnel—acquisition, onboarding, routine-building, and post-purchase.
• Lead A/B testing and UX experimentation in collaboration with DP leader, analytics, and marketing teams.
• Act as a strategic thought partner to stakeholders across growth, brand, and product.

Requirements

• 7–10 years of UI/UX experience, including agency-side work and in-house digital leadership for a DTC brand.
• Strong portfolio showcasing both UX thinking and elevated art direction, ideally within the wellness, beauty, or lifestyle category.
• Deep experience with DTC eCommerce and subscription businesses.
• Proven success in improving UX performance metrics (conversion, engagement, retention) while maintaining brand integrity.
• Strong understanding of user flows, information architecture, and mobile-first responsive design.
• Experience with Figma, prototyping tools, and user testing platforms.
• Excellent communication and presentation skills—able to clearly articulate design rationale to non-design partners.
• Highly collaborative with strong creative instincts and a sharp eye for detail.

Nice-to-Have

• Experience working on wellness or health-related products.
• Knowledge of personalization, routine-building tools, or quiz UX.
• Understanding of CRO principles and tools (e.g., VWO, Full Story).

Company Information

Nutrafol takes into consideration a wide range of factors in final compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational factors.