Sr. Technical Writer / Content Designer

United Kingdom

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

Candidates must have at least 2 years of experience independently owning documentation and/or UI copy and driving projects, ideally for two or more product areas. They should possess the ability to break down complex topics into clear content, demonstrate strong project and time management skills, and have excellent interdepartmental communication and relationship-building abilities. A proactive, adaptable, and curious approach to work is essential, along with an AI-forward mindset and a portfolio of writing samples. Preferred qualifications include familiarity with Jira, Zendesk, Confluence, Miro, Figma, AI content creation tools, Pendo, installation/integration content, coding, and API/developer documentation, as well as a BA/BS or higher in a related field.

Responsibilities

The Technical Writer/Content Designer will write, edit, and publish documentation in the Help Center according to writing standards, and revise UI copy for features and products. They will review feedback to address areas of improvement, collaborate with product managers and engineers to gather information and confirm accuracy, and proactively update information architecture. Additionally, they will cultivate a deep understanding of Pendo's products and services and stay current with industry best practices.

Skills

Technical Writing

Content Design

UI Copywriting

Documentation

Information Architecture

Project Management

Time Management

Collaboration

Editing

Publishing

Pendo

Enhances product experience and digital adoption

About Pendo

Pendo enhances digital products by providing solutions for product experience and digital adoption. Its platform integrates with clients' existing software, offering tools for in-app messaging, user analytics, and feedback collection. This allows businesses to understand user behavior and improve their products based on data-driven insights. Pendo primarily serves software companies, tech startups, and enterprises in the SaaS sector, charging subscription fees for access to its services. Unlike competitors, Pendo focuses specifically on user engagement and experience, helping clients guide users through new features and updates. The goal is to help businesses meet user expectations and achieve growth in a competitive market.

Raleigh, North CarolinaHeadquarters

2013Year Founded

$455.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Remote Work Options

Professional Development Budget

Risks

Increased competition from AI-driven platforms could threaten Pendo's market share.

Rapid AI innovation may outpace Pendo's integration capabilities, risking competitive edge loss.

Integration risks from Zelta AI acquisition could disrupt Pendo's operations if mismanaged.

Differentiation

Pendo integrates seamlessly with existing products, enhancing user engagement and feedback collection.

The platform offers in-app messaging, user analytics, and feedback tools for product improvement.

Pendo's AI-driven insights provide a comprehensive view of user behavior and product performance.

Upsides

Pendo's acquisition of Zelta AI enhances its AI capabilities for customer feedback analysis.

Partnership with Google Cloud's Vertex AI boosts product discovery and user personalization.

Pendo's $200 million ARR and customer growth highlight its strong market position.

Land your dream remote job 3x faster with AI

Try Jobo Free