[Remote] Sr. UX Writer at Zoom

California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, TelecommunicationsIndustries

Requirements

Minimum of 7 years of experience in UX writing, crafting clear, concise, and user-friendly content that enhances digital experiences. Experience coaching and leading other UX Writers and designers by providing critiques and training. Facilitation and leadership skills to work dynamically across multiple teams and bridge gaps between product areas. A strong portfolio highlighting content strategy and UX writing skills. Strong problem-solving skills with meticulous attention to detail.

Responsibilities

Lead the strategic vision and uplevel the UX Writing discipline at Zoom. Partner closely with cross-functional teams to understand user needs, business goals, and technical constraints, influencing product direction through content. Shape and contribute to product-level content strategy and scalable content patterns for a consistent user experience across the Zoom ecosystem. Create and host training sessions for writers and non-writers to scale content strategy across design, product, and engineering. Co-own and evolve content style guides, championing content governance and consistency at scale. Work on AI-first products and lead content strategy for AI writing at Zoom.

Skills

UX writing

Content strategy

Microcopy

Content guidelines

Style guides

AI writing

User experience

Product design

Cross-functional collaboration

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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