Sr. Technical Support Engineer, Focused Services at Palo Alto Networks

Bengaluru, Karnataka, India

Palo Alto Networks Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, TechnologyIndustries

Requirements

  • Strong fault isolation and root cause analysis skills
  • On-site location type
  • Full-time employment

Responsibilities

  • Engage with customers proactively and reactively to address technical needs
  • Develop a working partnership with customers to mitigate risks and troubleshoot technical issues
  • Partner with the Technical Account Manager to become a virtual part of their customer’s teams
  • Provide escalation management for technical issues encountered with customer enterprise deployments
  • Perform fault isolation and root cause analysis to diagnose and solve complex technical issues
  • Provide timely solutions to customers in a professional manner
  • Regularly update customer cases in the call tracking system and document technical solutions and product information

Skills

Troubleshooting
Root Cause Analysis
Fault Isolation
Escalation Management
Cybersecurity
Technical Support
Network Security

Palo Alto Networks

Provides cybersecurity solutions and services

About Palo Alto Networks

Palo Alto Networks provides a variety of security solutions aimed at protecting organizations from cyber threats. Their products include firewalls, cloud security solutions, and advanced threat detection systems, which help secure both on-premises and cloud environments. The main components of their offerings are the Strata network security platform, Prisma cloud security suite, and Cortex AI-based security operations platform. These tools work together to manage identity and access, and to prevent modern web attacks. Unlike many competitors, Palo Alto Networks combines hardware, software, and subscription services, allowing clients to receive ongoing updates and support to stay protected against new threats. The company's goal is to ensure that businesses and government agencies can safeguard their digital assets and sensitive information effectively.

Santa Clara, CaliforniaHeadquarters
2015Year Founded
$63.2MTotal Funding
IPOCompany Stage
Cybersecurity, AI & Machine LearningIndustries
10,001+Employees

Benefits

FLEXBenefits
Healthcare
Wellness
Development
Financial: Traditional & Roth 401(k) options
Time Off
Other Perks

Risks

Increased competition from companies like Skyflow in cloud security.
Former executive's move to Tenable may intensify competition in India and SAARC.
Rise of open-source security firms like Endor Labs challenges proprietary solutions.

Differentiation

Palo Alto Networks offers a comprehensive cloud-native application protection platform.
The company provides advanced AI-driven cybersecurity solutions like the Cortex platform.
Palo Alto Networks is a leader in Zero Trust architecture for cybersecurity.

Upsides

Growing demand for cloud-native security aligns with Palo Alto's Prisma Cloud offerings.
AI-driven cybersecurity solutions enhance threat detection, benefiting Palo Alto's Cortex platform.
Palo Alto recognized as a leader in SASE solutions, boosting market position.

Land your dream remote job 3x faster with AI