[Remote] Sr. Technical Success Manager - Brazil at Zscaler

Brazil

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

5+ years experience in a customer-facing role, such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
5+ years experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
Strong communication skills, with written, verbal, & presentation experience that enables you to consultatively shape and influence internal and external decisions
Strong technical acumen with the ability to align the customer’s business challenges to the Zscaler portfolio in order to meet the customer’s desired business & security outcomes
Ability to analyze customer data to gain key insights and develop an adoption strategy/risk mitigation plan tailored to the specific customer
Fluency in English, Portuguese, and Spanish languages
A background in Cloud & Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, CASB, etc. (preferred)
Experience with troubleshooting methodologies & escalation management in order to isolate technical & organizational issues, determine next steps for troubleshooting, and drive problem resolution (preferred)
Industry Certifications such as CISSP, CCNP, CCIE, Network+, or equivalent, as well experience or certifications from cloud providers such as AWS (preferred)

Responsibilities

Building and nurturing relationships with key customer stakeholders & operational service owners in order to define and prioritize the strategic alignment between your customer’s objectives and Zscaler’s goals
Offering technical guidance, product insights, and best practices for integration, expansion, and operationalization of Zscaler solutions for your customers through the development of customized technical strategies/plans
Providing technical expertise & organizational skills to manage escalations and coordinate resolutions with internal and external teams
Working proactively with internal and external teams to identify adoption insights, develop adoption/risk plans, and partner with Zscaler teams to manage and mitigate risks to your assigned customers
Participating in the creation, updating, and sharing of intellectual capital (training, knowledge base articles, best practice guides, playbooks, runbooks, etc.) to help make the Customer Success team better, stronger and faster

Skills

Key technologies and capabilities for this role

Zero TrustCloud SecurityCustomer SuccessTechnical GuidanceStakeholder ManagementProduct AdoptionIntegrationCybersecurity

Questions & Answers

Common questions about this position

What is the work location for this role?

The position is based remotely in Brazil.

What experience is required for this position?

Candidates need 5+ years in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering, and 5+ years in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions. Strong communication skills, including written, verbal, and presentation abilities, are also required.

What is the company culture like at Zscaler?

Zscaler emphasizes impact over title, transparency, constructive debate, high-performing teams, and a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

What does the Sr. Technical Success Manager role involve?

The role involves guiding customers through their Zero Trust journey as the central post-sales contact, building relationships, providing technical guidance, managing escalations, and contributing to intellectual capital for the Customer Success team.

What is the salary or compensation for this position?

This information is not specified in the job description.

Zscaler

Cloud-based cybersecurity and secure gateway services

About Zscaler

Zscaler provides cloud-based information security services, focusing on internet, web, and cloud security. Its platform functions as a secure gateway that inspects all internet traffic between users and applications, ensuring that threats are identified and stopped before they can access a client's network. This service is offered through a subscription model, allowing large enterprises and government organizations to select the level of security that meets their needs. Zscaler differentiates itself from competitors by offering a strong partner program that enhances market reach and provides partners with training and resources. The company's goal is to support secure digital transformation for its clients by delivering reliable security solutions.

San Jose, CaliforniaHeadquarters

2008Year Founded

$148.8MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Comprehensive health plans

Supportive parental & family leave

On-demand learning & development

Company-sponsored volunteering

Global tuition assistance program

Guilt-free paid time off

Risks

Emerging cybersecurity firms may erode Zscaler's market share.

Economic downturns could impact Zscaler's subscription-based revenue model.

The retirement of CFO Mr. Canessa may lead to financial instability.

Differentiation

Zscaler offers a 100% cloud-based security platform, eliminating on-premise hardware needs.

The company is a Gartner magic quadrant leader for secure web gateways.

Zscaler's platform inspects all internet traffic, ensuring threats are neutralized pre-network.

Upsides

Zscaler's FY/25 guidance was revised upward, indicating strong financial performance.

The partnership with Bharti Airtel enhances Zscaler's zero-trust architecture offerings.

Zscaler's hiring of government experts strengthens its position in the public sector.

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