Sr. Technical Project Manager at Proofpoint

Draper, Utah, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

Bachelors Degree or equivalent experience
7+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support, with an excellent customer service record
Experience in working with multiple customers and aptitude for managing changing priorities
Experience in large systems design and project implementation for enterprise email environments
Broad technical knowledge of Internet products and technologies
Aptitude for technical learning
Strong email, email security, and messaging infrastructure project delivery experience; knowledge of archiving and supervision methodology a plus
Ability to work at all levels within an organization, including C-Levels, both technically and professionally
Adept at conflict resolution, working with a variety of people and personalities
Adaptable and flexible work style to accommodate working with several different customers at once
Familiarity with Data Loss Prevention that may include Endpoint DLP applications, Cloud Application Security Broker, Isolation a plus
Broad understanding of Internet protocols and how they work, particularly HTTP, SMTP, IMAP, RFC822, LDAP, PKI; CASB and other cloud architectures a plus
Basic knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.) a plus

Responsibilities

Engage with new and existing enterprise customers in a technical project management capacity
Work with project teams to create detailed project plans and drive them to completion
Track and manage project dependencies, work progress, project risks, and resource allocation
Coordinate and facilitate planning and working meetings
Ensure plans are aligned with resources, company objectives, and technical standards
Ensure plan objectives and milestones are clearly defined and attainable
Provide regular status reports to customer and management (including executives) as necessary
Manage (typically 10-20) projects simultaneously and ensure that project needs are being met and processes are being followed
Work collaboratively with other Proofpoint departments including sales, support, engineering, and product management to ensure successful completion of customer engagements by acting as a customer advocate
Proactively assess and communicate project risks and associated risk strategies
Facilitate customer escalations, managing communication plans and driving issues to resolution
Manage internal projects within Professional Services to improve quality and efficiency of services to customer as needed
Collaborate with members of the Professional Services team as well as other departments in refining and expanding Professional Services operational best practices and processes

Skills

Key technologies and capabilities for this role

Technical Project ManagementProject PlanningRisk ManagementResource AllocationStakeholder ManagementStatus ReportingCustomer EngagementAgile MethodologiesCross-Functional CollaborationEscalation Management

Questions & Answers

Common questions about this position

What experience is required for the Sr. Technical Project Manager role?

Candidates need a Bachelor's Degree or equivalent experience, 7+ years in a customer-facing technical field like professional services, sales engineering, or technical support, experience managing multiple customers and changing priorities, and strong experience in email security and messaging infrastructure projects.

What are Proofpoint's core values?

Proofpoint is guided by BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, Accountable for results, Visionary in future focused problem-solving, and Exceptional in execution and impact.

Is this a remote position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

How many projects will I manage in this role?

You will typically manage 10-20 projects simultaneously while ensuring project needs are met and processes are followed.

Proofpoint

Cybersecurity solutions for email and digital communication

About Proofpoint

Proofpoint specializes in cybersecurity, focusing on protecting organizations from advanced threats and compliance risks. The company offers a range of solutions that secure email, social media, and other digital communication channels against cyber threats like phishing, malware, and ransomware. Its products work by utilizing advanced technologies, including machine learning and artificial intelligence, to detect and respond to threats in real-time. Proofpoint differentiates itself from competitors by providing user-friendly solutions that easily integrate into existing IT systems, along with subscription-based services that allow clients to select service tiers tailored to their needs. The company's goal is to enhance the cybersecurity defenses of various organizations, from large enterprises to small businesses, ensuring their digital communications remain secure.

Sunnyvale, CaliforniaHeadquarters

2002Year Founded

$55.4MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health, dental, & vision

Employer-paid life, disability & employee assistance programs

Unlimited PTO

401K match

Remote work option

Risks

Integration challenges with Tessian and Illusive could disrupt operations.

Regulatory scrutiny may delay acquisition closings, affecting strategic plans.

Reliance on AI poses risks if technologies fail to adapt to new threats.

Differentiation

Proofpoint leverages AI and machine learning for real-time threat detection.

The company offers a comprehensive suite of cybersecurity solutions for digital communication.

Proofpoint's subscription-based model ensures recurring revenue and flexible service tiers.

Upsides

Acquisitions of Tessian and Illusive enhance AI-driven threat protection capabilities.

Growing demand for ITDR solutions boosts Proofpoint's market position.

Increased focus on AI-driven email security solutions aligns with industry trends.

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