Sr. Technical Account Manager at Pendo

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

4-6 years of experience in technical account management or a similar role, preferably in a technology-driven or SaaS industry
Strong understanding of software development, API integrations, and other technical concepts; Proficient in CSS, HTML, or similar web technologies
Excellent communication and presentation skills for conveying complex technical information to nontechnical stakeholders and senior executives
Experience working with product, engineering, and go-to-market teams (Sales and Customer Success)
Proven ability to project manage and strategize complex customer relationships and demonstrate technical guidance to accomplish business outcomes
Bachelor's degree or equivalent work experience (preferred)
Strong understanding of SDKs, mobile frameworks, and mobile architecture (preferred)
Understanding of Digital Adoption software and in-app guidance (preferred)
Functional knowledge of Product Feedback software (preferred)
Technical writing experience (preferred)
Strong analytical skills and a data-driven mindset (preferred)
Proven ability to work in a fast-paced, dynamic environment (preferred)
Knowledge of software product trends, Product Ops, and PLG (preferred)

Responsibilities

Manage a portfolio of Enterprise US-based customers, ensuring they receive exceptional value from Pendo’s solutions
Offer advanced technical and strategic consultation on Pendo products to deliver superior customer outcomes
Establish strong, influential relationships with senior customer stakeholders and internal teams
Proactively identify opportunities to enhance the ROI for assigned customers through tailored solutions and strategic initiatives
Demonstrate and articulate the value of Pendo’s platform, helping customers to leverage its capabilities fully
Serve as a powerful internal advocate for customer needs, working closely with product and engineering teams to influence product direction and improvements
Provide mentorship and leadership within the TAM team, sharing knowledge and best practices to elevate overall team performance
Help craft solutions with hands-on proof-of-concepts to help showcase the art of the possible with the Pendo platform to drive adoption
Travel occasionally to visit customers on-site

Skills

Key technologies and capabilities for this role

Technical Account ManagementSaaSCustomer SuccessStrategic ConsultationProof-of-ConceptsStakeholder ManagementROI OptimizationCross-Functional Collaboration

Questions & Answers

Common questions about this position

What experience is required for the Senior Technical Account Manager role?

Candidates need 4-6 years of experience in technical account management or a similar role, preferably in a technology-driven or SaaS industry, along with experience working with product, engineering, and go-to-market teams.

What technical skills are needed for this position?

A strong understanding of software development, API integrations, and technical concepts is required, with proficiency in CSS, HTML, or similar web technologies.

Is travel required in this role?

Yes, occasional travel is required to visit customers on-site.

What does the team collaboration look like for Sr. TAMs at Pendo?

Sr. TAMs collaborate cross-functionally with CSMs, Account Directors, product, and engineering teams, while providing mentorship and leadership within the TAM team.

What makes a strong candidate for this Sr. Technical Account Manager position?

Strong candidates have excellent communication skills for technical presentations to executives, proven project management in complex relationships, and preferred skills like SDK knowledge, analytical mindset, and experience in fast-paced environments.

Pendo

Enhances product experience and digital adoption

About Pendo

Pendo enhances digital products by providing solutions for product experience and digital adoption. Its platform integrates with clients' existing software, offering tools for in-app messaging, user analytics, and feedback collection. This allows businesses to understand user behavior and improve their products based on data-driven insights. Pendo primarily serves software companies, tech startups, and enterprises in the SaaS sector, charging subscription fees for access to its services. Unlike competitors, Pendo focuses specifically on user engagement and experience, helping clients guide users through new features and updates. The goal is to help businesses meet user expectations and achieve growth in a competitive market.

Raleigh, North CarolinaHeadquarters

2013Year Founded

$455.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Remote Work Options

Professional Development Budget

Risks

Increased competition from AI-driven platforms could threaten Pendo's market share.

Rapid AI innovation may outpace Pendo's integration capabilities, risking competitive edge loss.

Integration risks from Zelta AI acquisition could disrupt Pendo's operations if mismanaged.

Differentiation

Pendo integrates seamlessly with existing products, enhancing user engagement and feedback collection.

The platform offers in-app messaging, user analytics, and feedback tools for product improvement.

Pendo's AI-driven insights provide a comprehensive view of user behavior and product performance.

Upsides

Pendo's acquisition of Zelta AI enhances its AI capabilities for customer feedback analysis.

Partnership with Google Cloud's Vertex AI boosts product discovery and user personalization.

Pendo's $200 million ARR and customer growth highlight its strong market position.

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