Senior Research Consultant
UserTestingSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates must possess a Bachelor's degree or higher in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Human Factors, Anthropology, Human-Computer Interaction, Design, or an equivalent combination of education and experience, along with experience developing, deploying, and analyzing large N surveys. Advanced statistical knowledge, including Max diff, regression, small N analysis, and ANOVA, is required, as is strong leadership and strategic mindset for end-to-end project direction. Experience in applying customer-centered research techniques to product definition and designs, including defining, planning, and executing research studies with appropriate data collection methods, is also necessary. A portfolio demonstrating research influencing insights or experiences is required.
Responsibilities
This role involves representing and identifying complex customer problems, leading the design lifecycle from discovery to validation and adoption. It requires engaging with customers to understand their needs, partnering with Product Managers and Designers to provide strategic recommendations, validating feature direction through various testing methods, and communicating findings through artifacts such as user segments and journeys. Furthermore, the Senior Quantitative UX Researcher will provide mentorship to team members and champion the discipline across the organization.
Skills
User Research
Customer Needs Analysis
Design Lifecycle
Research Techniques
Customer Engagement
Persona Frameworks
Jobs to be Done
User Journeys
Task Analyses
Usability Testing
Design Validation
Collaboration
Mentorship
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees