Job Description: Nonprofit Solution Consultant

Employment Type: Full-time Location Type: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

As a member of our Nonprofit Solution Consulting team, you will have a major impact on our future success by supporting revenue growth and acquiring new Nonprofit customer logos. The Core SC evangelizes all products in the ServiceNow portfolio and serves as a single technical leader with the client with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. This individual will drive trusted advisor relationships with executives and front-line customer stakeholders by leveraging their Nonprofit industry knowledge as well as their broad technical knowledge across the enterprise technical ecosystem.

Responsibilities

What you get to do in this role:

• The Nonprofit Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
• Support product sales as a technical and domain expert pursuing customers and prospects across the Nonprofit industry.
• Lead discovery workshops to determine customer challenges and give product demonstrations to align our solution with customer needs.
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value.
• Stay current on competitive analysis and market differentiation.

Qualifications

• 5+ years of pre-sales solution consulting or sales engineering experience in Enterprise Software within the Nonprofit industry.
• Experience selling into the Nonprofit industry is required.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Energy, Drive, compassion, and an engaging personality, while being humble.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence.
• Travel, as necessary.

Compensation and Benefits

• Salary: $116,475 - $180,600 (base pay for this location)
• Additional Compensation: Equity (when applicable), variable/incentive compensation, and competitive On Target Earnings (OTE) incentive compensation structure for sales positions.
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, ESPP, matching donations, flexible time away plan, and family leave programs.

Note: Compensation is based on the geographic location and is subject to change. Individual total compensation will vary based on qualifications, skill level, competencies, and work location.

Additional Information

• Work Personas: We approach our distributed world of work with flexibility.