Sr Services Executive-Public Sector

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial Intelligence, Public SectorIndustries

Requirements

The ideal candidate will possess 7+ years of experience selling professional services or solutions within the software industry, specifically in the Federal sector. A consultative sales approach is required, along with the ability to build and collaborate on strong relationships within internal and external ecosystems. Excellent communication and analytical skills are essential, as is a thorough understanding of cloud application technology and trends.

Responsibilities

The Services Account Executive is responsible for managing opportunities for Expert Services and Success Services within strategic accounts, collaborating with license sales teams and partners. Key duties include ensuring high customer satisfaction scores, accurately scoping proposals for successful project delivery, and driving the full deployment of licensed ServiceNow products. The role involves developing strategic plans in partnership with sales, structuring proposals for predictable revenue recognition, and identifying new business opportunities within existing accounts. The Services Executive will also act as the primary customer contact for services, lead engagement negotiations, position services effectively, drive client references, and exceed services sales quotas. Additionally, they will provide project mobilization support, ensure smooth transitions to the delivery organization, and develop business development plans for underperforming accounts.

Skills

Account Management

Sales

Negotiation

Customer Satisfaction

Project Delivery

Cloud Platform

AI Technology

Enterprise Software

Public Sector

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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