Sr. Professional Services Consultant, Federal

Tampa, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Consumer Software, IT Services, Cloud ComputingIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science or Engineering, or a similar field. They must have proven experience implementing enterprise-level network management or application performance products. A thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices is essential, along with exceptional troubleshooting and customer-handling skills. The role requires 8+ years of experience in the Federal space and 5+ years of experience in a relevant technical consulting capacity. Flexibility and a willingness to learn new technologies are also important.

Responsibilities

The Sr. Professional Services Technical Consultant will serve as the primary technical interface and onsite subject matter expert for the ScienceLogic product line. Responsibilities include providing onsite consulting services, performing installation, configuration, and troubleshooting of ScienceLogic appliances, and acting as a subject matter expert for ScienceLogic products. The role involves working closely with customer technical and management staff, handling customer work activities both on-site and remotely, and acting as an internal customer advocate for problem resolution and product feedback. Additionally, consultants will record all activity in the ticketing system, create knowledgebase articles, adhere to best practices, participate in departmental projects, and provide leadership to customers regarding the ScienceLogic product suite, including support for Federal ATO processes and security audits.

Skills

Professional Services

Technical Consulting

IT Operations

Automation

Generative AI

Hybrid Cloud

Network Monitoring

Customer Support

ScienceLogic

IT operations management platform for monitoring

About ScienceLogic

ScienceLogic specializes in IT operations management, providing a platform called SL1 that helps businesses monitor and manage their IT infrastructure and applications. The SL1 platform is designed for organizations that depend on technology, such as large enterprises, managed service providers (MSPs), and government agencies. It offers tools for automating and streamlining IT operations, ensuring that systems run smoothly and efficiently. Clients pay a subscription fee to access SL1, which comes in different service tiers to accommodate various needs and budgets. Additionally, ScienceLogic offers professional services to assist clients in implementing and optimizing the platform. The company's goal is to support businesses in maintaining high performance and reliability in their IT systems.

Reston, VirginiaHeadquarters

2003Year Founded

$228.8MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees