Sr. Salesforce Administrator at WhatNot

Los Angeles, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, MarketplaceIndustries

Requirements

4+ years of experience managing Salesforce in a SaaS or tech-driven environment
Strong declarative knowledge of Salesforce backend with a particular focus on flow automation builder
A+ communicator, always looping in impacted stakeholders and leadership prior to major deployments
Experience managing multiple 3rd party Salesforce integrations such as VOIP systems, data platforms, and other SaaS tools (e.g. Salesloft, Gong, Dialpad etc.)
Experienced hyper growth, comfortable with frequent change, and can implement with minimal oversight
Demonstrated ability to solve problems using data and process improvements
Ability to quickly digest the business needs of stakeholders and apply deep knowledge of Salesforce to recommend and design solutions

Responsibilities

Support development of Whatnot’s Salesforce environment, including integrations with internal tools, systems configuration and maintenance, notification announcements, environment refresh, and AppExchange products
Manage configuration of Salesforce features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications
Provide frontline support to sales, account management, and launch teams—manage support requests and help troubleshoot issues, answer questions, and optimize their use of Salesforce
Develop and maintain Salesforce reports and dashboards to provide insight into marketing and sales performance
Develop guardrails to protect data hygiene
Work closely with data teams to ensure fidelity and reliability of our data architecture for Salesforce products
Work cross functionally with data and engineering teams to develop, manage, and update critical integrations
Eliminate manual processes and bottlenecks to reduce user clicks in the platform
Help support development of junior admins and analysts through peer coaching and project review

Skills

Key technologies and capabilities for this role

SalesforceCRM AdministrationAutomationsIntegrationsData HygieneSales EnablementSystems ConfigurationRelease Management

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, Whatnot operates as a remote co-located team with hubs in the US, UK, Ireland, Poland, and Germany.

What is the salary for the Sr. Salesforce Administrator role?

This information is not specified in the job description.

What are the key responsibilities of the Salesforce Administrator?

Key responsibilities include supporting Salesforce environment development with integrations and configurations, managing user support and troubleshooting, developing reports and dashboards, ensuring data hygiene, and working with data and engineering teams on integrations.

What is the company culture like at Whatnot?

Whatnot is inspired by innovation, anchored in values, and fosters a collaborative environment as a remote co-located team building the future of online marketplaces together, with a focus on bold, forward-thinking problem solvers.

What skills or experience make a strong candidate for this role?

Strong candidates should have expertise in Salesforce configuration including custom objects, workflows, flows, process builders, user management, security, reports, dashboards, data hygiene, integrations, and experience supporting sales teams while coaching junior admins.

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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