Sr. Sales Support Specialist at Caterpillar Inc.

Clayton, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction Equipment, Heavy MachineryIndustries

Requirements

Proven success working with dealerships and customers, understanding their challenges and how to help them succeed (Value Selling)
Ability to develop and deliver enthusiastic and innovative training, resources, and solutions (Effective Communications)
Commitment to aligning solutions with customer needs and delivering exceptional value (Decision Making & Critical Thinking)
Strong understanding of machine performance and applications—recognized as an expert in your field (Industry Knowledge)
Ability to build cooperative relationships with dealers, customers, and internal teams (Relationship Management)
Bachelor’s degree (Top Candidates)
Field sales rep experience or experience in engineering, product marketing, sales support (Top Candidates)
Broad knowledge of Caterpillar products, dealer operations, and commercial strategies (Top Candidates)
Familiarity with product configuration and NPI processes (Top Candidates)
Understanding of the Mini Excavator portfolio (Top Candidates)
Up to 30% domestic travel

Responsibilities

Provide product and application expertise to dealer sales reps and global field teams, ensuring strong execution and a compelling value proposition (Champion Sales Success)
Develop and deliver engaging product and application training for dealers, reps, and customers (Train & Inspire)
Lead competitive performance studies, feature/benefit comparisons, and maintenance/repair cost analysis (Drive Competitive Insights)
Partner with commercial and engineering teams to influence next-generation product development through customer insights and functional specifications (Shape the Future)
Design technical sales materials and creative tools that help dealers win (Create Impactful Resources)
Represent the brand at trade shows and industry events, showcasing Mini Excavators with energy and expertise (Represent the Brand)
Act quickly to dealer requests and product queries, building trust and strong relationships (Collaborate & Respond)

Skills

Value Selling

Product Expertise

Application Knowledge

Sales Training

Competitive Analysis

Feature Comparison

Cost Analysis

Product Development

Technical Sales Materials

Trade Shows

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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