[Remote] Lead Product Manager - Adobe Experience Platform at Humana

San Antonio, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Bachelor’s Degree in Business, Marketing, Computer Science, or related field
5+ years of product management experience, with at least 2 years focused on enterprise Martech platforms
Hands-on experience with Adobe Experience Platform, including Real-Time CDP, Journey Optimizer, and Adobe Analytics
Strong understanding of customer data architecture, identity resolution, and personalization strategies
Proven ability to lead cross-functional teams and manage complex product initiatives
Excellent communication, analytical, and stakeholder management skills
Preferred Qualifications
Experience in healthcare, insurance, or other regulated industries
Familiarity with agile methodologies and tools (e.g., Jira, Confluence)
Knowledge of data governance frameworks and consent management best practices

Responsibilities

Partner with marketing, engineering, data, and customer experience teams to ensure seamless implementation and adoption of AEP features
Translate business requirements into detailed product features and user stories, prioritizing based on impact and feasibility
Collaborate with Adobe account teams and solution architects to optimize platform usage and stay ahead of product innovations
Assist in maintaining the product roadmap for AEP capabilities, aligned with enterprise goals and customer experience strategies
Lead agile product development cycles, ensuring timely delivery and high-quality outcomes
Advocate for customer needs by leveraging data, feedback, and research to inform product decisions
Ensure AEP capabilities support personalized, omnichannel experiences that drive engagement and satisfaction
Engage legal, privacy, and data governance teams to ensure platform features comply with HIPAA, GDPR, TCPA, and other relevant regulations when applicable
Embed consent and preference management into AEP workflows and data models
Define success metrics and KPIs for AEP initiatives, tracking performance and identifying areas for improvement
Conduct platform audits and usage reviews to ensure data quality, scalability, and business value

Skills

Key technologies and capabilities for this role

Adobe Experience PlatformReal-Time CDPJourney OptimizerCustomer Journey AnalyticsProduct ManagementAgileProduct RoadmapUser StoriesCross-Functional Collaboration

Questions & Answers

Common questions about this position

What qualifications are required for the Lead Product Manager role?

Candidates need a Bachelor’s Degree in Business, Marketing, Computer Science, or related field, 5+ years of product management experience with at least 2 years focused on enterprise Martech platforms, and hands-on experience with Adobe Experience Platform including Real-Time CDP, Journey Optimizer, and Adobe Analytics.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What does the company culture or work environment look like at Humana?

Humana emphasizes a caring community focused on putting health first, with a collaborative environment involving cross-functional teams in marketing, engineering, data, and customer experience.

What makes a strong candidate for this Lead Product Manager role?

Strong candidates will have hands-on Adobe Experience Platform expertise, experience translating business needs into product features, and the ability to collaborate across teams while ensuring compliance with regulations like HIPAA and GDPR.

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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