Sr Product Implementation Manager, Customer Success at Dow Jones

Gdansk, Pomeranian Voivodeship, Poland

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Customer Success, Pricing SolutionsIndustries

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)
10+ years of experience delivering complex SaaS, cloud, or enterprise software implementations, ideally in customer-facing roles
Proven track record in leading delivery or integration projects, managing stakeholders, and ensuring customer success
Strong hands-on skills in data integration and automation including APIs, data mapping, and scripting (Python, SQL)
Excellent communication, presentation, and stakeholder management skills; able to engage technical and business audiences alike
Experience in retail, pricing, fuel, convenience industries or at other large enterprises is highly advantageous
Fluent in English; additional languages a plus

Responsibilities

Lead multiple concurrent delivery projects from kickoff to production rollout, ensuring high-quality, on-time, and in-scope outcomes
Translate business requirements into robust technical implementation plans and data integration workflows
Drive delivery governance; risk management, progress tracking, and stakeholder communication to ensure customer confidence and alignment
Act as the technical lead and trusted advisor for enterprise customers throughout their journey
Guide customers through onboarding, configuration, and integration, ensuring seamless adoption and measurable ROI
Collaborate closely with customer success managers to ensure post-launch value realization and continuous improvement
Design and implement integrations using APIs, ETL pipelines, and automation scripts to connect PriceCast with customers’ IT and POS ecosystems
Diagnose and resolve complex technical issues, ensuring system performance and data integrity
Partner with Product Management and R&D to communicate customer insights, shape roadmap priorities, and influence future capabilities
Contribute to the development of reusable tools, templates, and best practices that elevate delivery efficiency and consistency across projects
Support the professional growth of delivery engineers through technical guidance, code reviews, and methodology improvements
Champion a culture of excellence, accountability, and continuous learning within the Customer Success team

Skills

Project Leadership

Technical Delivery

API Integration

ETL Pipelines

Automation Scripts

Risk Management

Stakeholder Communication

Data Integration

Customer Onboarding

Troubleshooting

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

Land your dream remote job 3x faster with AI

Try Jobo Free