Sr Mgr, Technical Support

India

Apply with AI Apply

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

Candidates must hold a Bachelor’s degree from a reputed UGC-recognized university or an equivalent global standard, preferably in Computer Science or a related technical field, and possess at least 10 years of experience in technical support, with a minimum of 5 years in a leadership role. Strong understanding of creative and digital experience products is required, along with experience in sales alignment and customer success strategies.

Responsibilities

As a Senior Manager, Technical Support, the individual will lead and develop a high-performing team focused on delivering exceptional customer experience for Adobe’s products and solutions, driving customer satisfaction through issue resolution and identifying opportunities for product adoption and expansion. They will collaborate with GTM and Customer Success teams, develop support processes and workflows, establish and monitor critical metrics, act as a main contact for critical issues, and drive initiatives to scale support operations while championing voice-of-the-customer insights to influence product and service improvements.

Skills

Technical Support

Customer Experience

Team Leadership

Sales Alignment

Product Adoption

Customer Satisfaction

Process Improvement

Workflow Development

Strategic Planning

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees