Sr. Manager, Vision Care Account Management

About Alcon

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Role Overview

As a Senior Manager, National Account Manager supporting Vision Care, you will be trusted to provide strategic business leadership for large accounts within the Vision Care national channel in order to drive growth, revenue, and joint value creation for Alcon & the customer. The NAD role drives an approach to develop best-in-class sales and commercial organization for Alcon.

Position must reside in a major metropolitan city with direct access flights to and from major customers.

This role is a remote position.

Key Responsibilities

Each Sr. Manager, Vision Care Account Manager – role will be accountable for 1-3 large accounts, identifying and addressing the needs and opportunities for the account to drive category growth, profitability, market share, and revenue.

• Strategic Account Leadership:

  • Lead the development of the account strategy to maximize profitability, revenue growth, and market share within the context of the broader channel strategy and business plan.
  • Anticipate likely market and customer developments to take a long-term perspective on the account.
  • Define, communicate, and agree on ambitious objectives for the account aligned with organizational and brand priorities and the Optical strategy.
  • Define and communicate a compelling vision for the account to the team, customers, and internal stakeholders.

• Needs Analysis & Opportunity Identification:

  • Complete needs discovery & validation through analysis & synthesis of information from multiple sources to identify and prioritize business opportunities within the account in the context of the broader customer value chain.
  • Leverage complex analyses and insights from other sources (such as customers and field sales) to prioritize account projects, value solutions, promotional programs, and specific pull-through tactics.

• Internal Alignment & Collaboration:

  • Gain internal alignment by validating insights with the ESD & other internal stakeholders to ensure alignment with the broader Optical strategy.
  • Align with internal stakeholders & co-develop solutions to ensure buy-in to the strategy and mobilization of key resources to support successful implementation, including field sales, customer marketing, finance, and legal.

• Execution & Program Management:

  • Lead the implementation of the account strategy and business plan to deliver target outcomes including revenue growth, cost management, and return on investment.
  • Scope, define, and communicate initiatives and creative solutions for the account and win support, buy-in, and resource allocation to optimize business outcomes.
  • Manage the implementation of initiatives and programs, from program set-up & launch through execution, to ensure optimization of value for Alcon and the customer and delivery to defined standards, including merchandising promotional programs, rebates, reinvestment, and cooperative spending.

• Financial Management:

  • Manage financial budgets to business plan.

• Customer Relationship Management:

  • Develop and foster partnership with senior stakeholders within the account to drive category growth and create mutual value for customers and for Alcon.
  • Build strategic, long-term business partnerships with key senior leaders in accounts to accelerate growth and the delivery of mutual value.
  • Engage senior stakeholders and ECPs within the account in a vision for category growth and the business strategies to deliver them, ensuring regular and frequent connection.
  • Strengthen the perception of Alcon as a strategic business partner by sharing insights and information.

• Negotiation & Communication:

  • Effectively communicate & negotiate agreed-upon proposals with the customer, including tradeoffs, commercial terms, and expected business impact.