Sr. Manager, Strategic Insights & Data Science

Company: Upwork ($UPWK)

Position Overview: Upwork is seeking a strategic and data-driven Sr. Manager, Strategic Insights & Data Science to join its Analytics, Insights, and Pricing (AIP) team within Finance, Strategy & Insights (FS&I). This role will drive data science initiatives to influence business decision-making, working closely with executive stakeholders on customer segmentation, econometric modeling, and supply-demand optimization. This is a high-impact opportunity to shape marketplace strategy, improve forecasting accuracy, and advance the understanding of user behaviors.

Responsibilities:

• Guide cross-functional stakeholders through complex problem-solving initiatives that directly influence Upwork’s business strategies.
• Lead the design and application of advanced analytics methodologies including marketing mix models and customer segmentation.
• Translate technical analyses into compelling business narratives and recommendations for executive leadership.
• Partner with data engineering to develop and enhance shared data assets such as feature stores and analytics pipelines.
• Drive forecasting and scenario modeling to support strategic planning and operational decisions.
• Collaborate with product, marketing, and marketplace teams to measure performance and identify growth opportunities.
• Establish and maintain best practices in analytics, modeling, and data storytelling across the AIP team.

Requirements:

• 3-5+ years of experience in top-tier management consulting or strategic analytics roles with a proven track record of influencing business outcomes through insights.
• Ability to structure ambiguous problems and design rigorous, hypothesis-driven approaches to analysis.
• Strong communication and storytelling skills with the ability to clearly convey complex ideas to diverse audiences.
• Demonstrated ability to build trust-based relationships with cross-functional partners and drive alignment around strategic recommendations.
• A proactive, agile mindset with a passion for ownership and operating in a fast-paced, high-growth environment.

Company Information: Upwork is the world's largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork's platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes. Upwork's AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide.

Upwork is a remote-first workforce, creating economic opportunities for professionals globally. While they have a physical office in Palo Alto, they hire full-time employees in 21 U.S. states.

Culture & Benefits: Upwork's culture is built on trust, risk-taking, customer focus, and excellence, all in service of their core mission: to create economic opportunities so people have better lives. They embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority, supported through development programs, mentorship, and Upwork Belonging Communities.

Benefits include:

• Comprehensive medical coverage for you and your family.
• Unlimited PTO.
• 401(k) plan with matching.
• 12 weeks of paid parental leave.
• Employee Stock Purchase Plan.

Application Instructions: Please refer to the original job posting for application instructions.