Sr Manager, Global Clinical Adoption Lead, MedTech Digital at Johnson & Johnson

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

MedTech, Healthcare, Medical DevicesIndustries

Requirements

Experienced, customer-focused professional with multi-year Customer Success/adoption experience with clinical or operational users
Outstanding communication skills
Strong bias to translate insight into action

Responsibilities

Serve as senior clinical point of contact for assigned sites; build trusted relationships with clinical teams, hospital IT/biomed, and executive sponsors
Develop and execute site-level adoption plans; deliver education, job aids, and change-management activities that drive durable behavior change
Stand up and lead cross-functional programs and partnerships aimed at improving clinical outcomes
Provide SWAT-style support to priority initiatives (e.g., new product pilots, workflow standardization, market launches); spin up/land programs, coordinate stakeholders, and ensure on-time delivery without losing focus on core adoption goals
Triage and resolve customer inquiries; coordinate cross-functional response to remove workflow blockers quickly and effectively
Define and track adoption; provide clear user and executive updates
Support structured VoC; translate signals into requirements and experiments; close the loop with customers and internal teams
Align on success criteria and benefits tracking with customer leadership; document outcomes and recommend expansion where appropriate
Author and refine reusable playbooks, training content, and change kits; localize with regional teams and support key international sites

Skills

Customer Success Management

Sales Enablement

Clinical Adoption

MedTech Digital

Healthcare Innovation

Surgery Technologies

Value Realization

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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