Sr. Manager, Expert Services

The Senior Manager, Expert Services will provide day-to-day guidance to engagement management staff, ensuring timely and high-quality delivery of implementation projects. They will act as the primary point of contact for delivery-related questions and concerns from internal stakeholders and customers. Responsibilities include ensuring adherence to the Global Services Delivery Framework, managing regional revenue attainment, KPI analysis, and new hire onboarding. The role involves close collaboration with Services Sales, Customer Success, Expert Services, Resource Management, and other Global Delivery teams to achieve outstanding customer delivery and resolve delivery challenges effectively. Additionally, the manager will oversee financial performance (revenue, cost, margin) for regional delivery implementations, mentor team members, identify training needs, conduct performance reviews, and work with resource managers to ensure optimal project staffing. The role also includes managing delivery backlog and providing feedback for continuous improvement of resources, processes, and technology.