Sr. IT Technician at Puffco

Los Angeles, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

CannabisIndustries

Requirements

5+ years of experience in IT support, systems administration, or related infrastructure roles
Proven track record in network and systems administration, endpoint management, and patch/update cycles
Experience supporting cloud-based and SaaS environments
Strong troubleshooting skills

Responsibilities

Serve as Tier 2/3 technical support, managing escalated tickets from a managed service provider (MSP), resolving complex IT issues, and providing day-to-day technical assistance across the organization
Deliver white-glove Executive Support, ensuring rapid response and minimal disruption for high-priority users
Manage, maintain, and upgrade endpoint hardware, including desktops, laptops, mobile devices, and peripherals across macOS, Windows OS, and iOS platforms
Provide advanced support for conference room systems, including Zoom Rooms and presentation software, with responsibility for running All Hands meetings and ensuring reliable, high-quality technical execution
Monitor and administer network environments including Unifi firewalls, switches, and wireless access points
Support the installation, configuration, and updates of network and server hardware/software
Work closely with the IT Manager to ensure data integrity, uptime, and secure network operations
Administer user access, group policies, and configurations across identity platforms like JumpCloud and AWS
Monitor, deliver, and implement patch management processes for applications and infrastructure
Manage configuration and access permissions across applications and systems
Support and maintain Microsoft 365 environment including user onboarding/offboarding and license management
Ensure system configurations are documented and align with internal policies and compliance standards such as CCPA and GDPR
Maintain up-to-date IT documentation, including SOPs, configurations, and asset records
Act as a technical project engineer on infrastructure initiatives, cloud migrations, and software deployments
Collaborate on cross-functional IT projects involving business systems such as AWS, Snowflake, Shopify, Salesforce, Zendesk, and Acumatica
Contribute to process improvements, tool evaluations, and the execution of new technology rollouts

Skills

Key technologies and capabilities for this role

Tier 2 SupportTier 3 SupportEndpoint ManagementIT InfrastructureCybersecuritySystem AdministrationExecutive SupportTicket EscalationMSP Management

Questions & Answers

Common questions about this position

What is the salary range for the Senior IT Technician position?

This information is not specified in the job description.

Is this Senior IT Technician role remote or on-site?

This information is not specified in the job description.

What key skills are required for the Senior IT Technician role?

The role requires expertise in Tier 2/3 technical support, managing endpoint hardware across macOS, Windows OS, and iOS, network administration with Unifi firewalls/switches/access points, and systems administration using JumpCloud and AWS.

What is the company culture like at Puffco?

Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision, striving for a driven and unique business culture that respects and honors employees, partners, and customers; it has been listed by MG Magazine as one of the 50 best companies to work for.

What makes a strong candidate for the Senior IT Technician position?

A strong candidate is highly skilled and proactive, with advanced technical support experience, ability to manage complex IT issues and executive support, and expertise in network infrastructure and systems administration across platforms like macOS, Windows, Unifi, JumpCloud, and AWS.

Puffco

Produces high-quality vaporizers for cannabis

About Puffco

Puffco specializes in creating high-quality vaporizers and accessories for consuming cannabis concentrates. Their products, such as the Peak Pro and Puffco Travel Glass, are designed to provide a clean and potent experience without harmful materials affecting the vapor. Puffco stands out from competitors by focusing on user-friendliness and ensuring that their devices are free from glues, fibers, or chemicals that could compromise purity. The company operates a direct-to-consumer model, selling primarily through their website and engaging with customers via online communities. Puffco aims to enhance the cannabis consumption experience while building a loyal customer base through innovation and community involvement.

Los Angeles, CaliforniaHeadquarters

2013Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

Flexible Time-Off

Company Social Events

Risks

Increased competition from brands like Utillian could impact Puffco's market share.

Limited-edition collections may not sustain interest without regular innovations.

High-end product focus may limit market reach during economic downturns.

Differentiation

Puffco's products are acclaimed for their purity, with no glues or chemicals.

The company offers a direct-to-consumer model, enhancing customer engagement and loyalty.

Puffco's innovative designs have earned it numerous awards, including Brand of the Year 2023.

Upsides

Growing interest in eco-friendly products could benefit Puffco's sustainable practices.

The rise of customizable vaping experiences aligns with Puffco's product offerings.

Cannabis tourism presents opportunities for exclusive Puffco partnerships and experiences.

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