Sr IT Support Engineering Associate at Gilead Sciences

Mexico City, Mexico City, Mexico

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Pharmaceuticals, HealthcareIndustries

Requirements

High School and Five Years’ Experience OR Associate Degree and Four Years’ Experience OR Bachelor’s Degree and Two Years’ Experience OR Master’s Degree
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Hands-on experience with Windows and Mac OS environments
Experience with current technologies such as O365, OneDrive, Teams, SharePoint, and Zoom
Mobile device support and troubleshooting experience across multiple operating systems and device types
IT helpdesk or related experience in a business environment in life sciences is a plus
Configuration, testing, or troubleshooting experience in assigned IT area/domain
Business process engineering and project management experience is a plus

Responsibilities

With guidance, works with leaders of various departments to provide updates and identify existing or potential challenges to site operations and communicates these needs up their chain-of-command for solutions and escalations
With guidance, coordinates with Site Support technicians from other regional offices to ensure policies and procedures are being followed and escalates any issues to management
With guidance, follows standard policies, procedures, and SLAs to provide IT support services to Gilead employees, contractors, and teams for supported systems, applications, hardware, and other tools, both onsite and using remote tools
Typically provides Tier 1 and Tier 2 IT support services for standard issues or needs, such as technology set-up or basic technical support, following standard procedures for proper escalation of unresolved issues
With guidance, installs, diagnoses, repairs, maintains, and upgrades assigned systems, applications, hardware, and other tools; troubleshoots technical problems and follows SLA and standard ticketing processes to resolve queries; ensures timely completion of ticketing and technical documentation
May provide support for the launch of new or updated systems, applications, hardware, and other tools
Works closely with cross-functional IT projects and business-led groups to ensure site and regional operations run smoothly
Provides end-to-end daily user support, participates in IT projects, implements and oversees procedures for daily tasks, and coordinates operations of local and Regional Site Support teams
Works with Business Leadership to identify and prioritize IT challenges and escalates as needed

Skills

IT Support

End-User Support

IT Operations

Project Coordination

Escalation Management

Cross-Functional Collaboration

Procedure Implementation

Gilead Sciences

Develops and commercializes biopharmaceuticals

About Gilead Sciences

Gilead Sciences focuses on discovering, developing, and commercializing medicines for various medical conditions, including HIV/AIDS, liver diseases, cancer, inflammatory and respiratory diseases, and cardiovascular issues. The company conducts extensive research and development to create new therapies, which are then marketed to healthcare providers, hospitals, and pharmacies after receiving regulatory approval. Gilead differentiates itself from competitors through its strong commitment to R&D and strategic partnerships, such as with SAP Ariba, to enhance its operations and product offerings. The company's goal is to improve health equity and access to care globally, working with communities to ensure that its medicines reach those in need.

Foster City, CaliforniaHeadquarters

1987Year Founded

$15,873.6MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Paid family time off and paid parental time off

Generous 401(k) contribution matching

Comprehensive medical plans that cover both physical and mental healthcare

Global Wellbeing Reimbursement

Time Off

Global Volunteer Day

Giving Together Program

Employee Support Programs

Flexible Work Options

Risks

Increased competition in HIV treatment from ViiV Healthcare's expanding drug portfolio.

Regulatory scrutiny over drug pricing could impact Gilead's U.S. market operations.

Patent expirations, like Truvada's, lead to increased generic competition and revenue loss.

Differentiation

Gilead's lenacapavir is recognized as the 2024 Breakthrough of the Year for HIV care.

Partnerships with LEO Pharma and Tubulis enhance Gilead's focus on inflammatory and cancer therapies.

Gilead's commitment to health equity initiatives like COMPASS and HepConnect sets it apart.

Upsides

Gilead's strategic partnerships expand its reach in inflammatory and oncology drug markets.

Investment in digital health technologies enhances Gilead's R&D and patient engagement.

Focus on sustainability improves Gilead's operational efficiency and corporate reputation.

Land your dream remote job 3x faster with AI

Try Jobo Free