Sr Engagement Manager - Paradox at Workday

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR Tech, RecruitingIndustries

Requirements

4-5+ years of experience providing Project Management leadership for complex software implementation projects in a SaaS environment
Knowledge of the HR technology industry, including HCM, HRIS, ATS and CRM platforms (preferred)
Experience managing multiple, large scale projects at one time
Experience working with third party vendors and integration partners
Experience working on implementation projects for companies with 10,000+ employees
Excellent communication skills across multiple channels with the ability to adjust messaging to their audience
Experience managing a formal project plan using project plan software (MS Project, Smartsheet, Wrike, Financial Force, etc.)
Excellent facilitation skills

Responsibilities

Build strong relationships with our largest and most complex customers, acting as a trusted advisor and engagement manager throughout implementation
Apply our implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions
Develop and manage project plans to deliver the contracted products and services
Manage all project timelines, operations, and communications, both internally and with the client. This includes conducting regular status checkpoints, coordinating meetings, providing timely updates, tracking achievements and outstanding tasks, and providing insight to project risks, dependencies, and potential delays
Collaborate with internal teams to deliver platform configurations, integrate systems, enhance features, and track progress towards timely completion of deliverables
Work closely with the customer management teams to share knowledge and ensure a smooth transition into release and ongoing adoption
Provide knowledge sharing and mentoring to team members and document processes for continuous improvement
Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process

Skills

Customer Project Delivery

Implementation Management

Customer Relationship Building

Talent Acquisition

AI Recruiting Platforms

Conversational AI

Project Leadership

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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