Olo

Sr. Director, Sales Operations & Analytics

New York, New York, United States

Olo Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Software, Biotechnology, HospitalityIndustries

Requirements

Candidates should possess a Bachelor’s degree in Business, Finance, Economics, or a related field, with a Master’s degree preferred, and have at least 10 years of experience in sales operations and analytics, including 5 years in a leadership role. Strong analytical skills and experience with CRM systems (Salesforce) are essential, along with a deep understanding of sales methodologies and best practices.

Responsibilities

As the Sr. Director, Sales Operations & Analytics, you will lead and develop a high-performing sales operations team, focusing on optimizing sales processes and systems to improve operational efficiency and sales effectiveness. You will drive incremental improvements in areas such as Analytics & Reporting, Compensation, Sales Systems, and Renewals & Deal Desk, collaborating with senior leadership and cross-functional teams to align sales operational strategies with overall business goals. Additionally, you will manage sales performance reports, dashboards, and KPIs, ensuring accurate forecasts and performance metrics, and overseeing the design and execution of sales compensation plans and the Deal Desk function to support sales performance and customer retention.

Skills

Sales Operations
Analytics
Reporting
Process Optimization
Sales Systems
Cross-functional Collaboration
Team Leadership
Operational Efficiency
Strategic Planning

Olo

SaaS platform for restaurant digital ordering

About Olo

Olo provides a Software-as-a-Service (SaaS) platform designed for on-demand restaurant commerce, focusing on digital ordering and delivery. The platform allows multi-location restaurant brands to manage their digital channels in one place, integrating various systems for orders, deliveries, and customer interactions. This integration helps restaurants streamline their operations and enhance customer engagement. Olo's business model includes a subscription service for restaurants, along with transaction fees for each order processed, ensuring a steady revenue stream that grows with their clients' success. The company's goal is to support the digital transformation of the restaurant industry, making it easier for restaurants to meet the increasing demand for online food ordering and delivery.

Key Metrics

New York City, New YorkHeadquarters
2005Year Founded
$176.4MTotal Funding
IPOCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
401(k) Company Match
Home Office Stipend
Company Equity
Parental Leave

Risks

Increased competition from Square's integrated solutions may attract Olo's clients.
Olo's reliance on partnerships poses risks if partners face operational difficulties.
Labor shortages could hinder the effectiveness of Olo's self-ordering kiosks with GRUBBRR.

Differentiation

Olo integrates seamlessly with existing restaurant systems for efficient order management.
Olo's platform supports over 60,000 restaurants, showcasing its scalability and reliability.
Olo offers a dual revenue model with subscription fees and transaction-based income.

Upsides

Olo's partnership with GRUBBRR enhances omnichannel dining experiences, boosting customer satisfaction.
The launch of 'Loyalty for Borderless Accounts' strengthens customer engagement and retention.
Olo's relocation to One World Trade Center signifies growth and increased market presence.

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