Sr. Director, Professional Services Delivery Excellence & Sales

Massachusetts, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Digital Media, Enterprise SoftwareIndustries

Requirements

Candidates must have over 15 years of enterprise software Professional Services experience, with at least 6 years in people management. Proven success in leading both delivery and sales teams within complex, matrixed environments is essential, along with a track record of customer-centric decision-making and process optimization. Strong executive presence, the ability to influence across all levels, experience managing regional sales targets and pipeline, and a demonstrated ability to drive change and embed transformation initiatives are also required. Excellent communication, negotiation, and interpersonal skills are necessary.

Responsibilities

This role leads a Professional Services organization, focusing 60% on Delivery Excellence and 40% on Sales. Responsibilities include scaling delivery capabilities, driving operational excellence, and leading a team of consultants. The position also involves owning sales strategy and execution to grow consulting revenue across the Americas. Key duties include leading strategy, execution, and team development in both delivery and sales, mentoring the consulting team for high-quality outcomes, leading the Americas Professional Services Sales team to achieve revenue targets, engaging with C-level and VP-level customers to build strategic partnerships, serving as an executive escalation point, partnering with Customer Success, License Sales, and Product teams to generate new revenue, and promoting a culture of continuous improvement and operational excellence while building and maintaining an inclusive, high-performance culture.

Skills

Enterprise software

Professional Services

People management

Delivery leadership

Sales leadership

Operational excellence

Process improvement

Consulting

Revenue growth

Customer relationship management

Strategic partnerships

Team development

Continuous improvement

Inclusive culture

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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