Head of Engineering, AMER
Ashby$255,000 - $320,000/year
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, IT ServicesIndustries
Requirements
Candidates must possess 15+ years of leadership experience in technology professional services, with a proven track record in IT service delivery, program management, or consulting at scale. Extensive consulting experience within global, enterprise-scale organizations, preferably with a focus on ITSM, ITOM, ITAM, Security Operations, Risk, or ServiceNow Technology Workflow solutions is required. A deep understanding of the IT workflow automation landscape, including ServiceNow, and familiarity with industry competitors is also necessary. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is essential. Travel up to 50% annually based on business and customer needs.
Responsibilities
The Senior Director, Technology Workflows Services (Americas Leader) will lead services delivery execution for all Technology Workflows customers across the US and Canada. This role involves expanding the ServiceNow Technology Workflows footprint, ensuring world-class solution delivery, nurturing deep customer relationships, and maximizing regional growth opportunities. Responsibilities include developing and executing a comprehensive business plan for Technology Workflows in the Americas, leading regional sales strategies, driving portfolio performance, and achieving services revenue targets. The leader will collaborate across ServiceNow functions, provide leadership to a team of workflow professionals, build and maintain strong executive relationships with key customer stakeholders, and stay on top of industry and regional trends. They will also engage with Technology industry communities, champion high-quality delivery and customer satisfaction, mentor consultants and partners, lead strategic alignment with partners, and engage with senior customer leaders to shape technology transformation roadmaps. Monitoring key delivery metrics to improve operational efficiency and service excellence is also a key duty.
Skills
AI integration
Workflow automation
Business plan development
Market expansion
Customer relationship management
IT Service Management (ITSM)
IT Operations Management (ITOM)
IT Asset Management (ITAM)
DevOps
Security Operations
Risk & Compliance
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees