Sr. Director, Product Management, Developer Experience - Operational Intelligence & Observability at Capital One

McLean, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

At least 9 years of experience working in Product Management
Currently has, or is in the process of obtaining, one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field); A Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Proficiency in Capital One Product Framework: Human Centered (obsesses about internal and external customer needs to reimagine and innovate product solutions), Business Focused (delivers game-changing outcomes by focusing on leverage and execution excellence), Technology Driven (leverages technology to deliver innovative and resilient solutions that enable both near term and long term value), Integrated Problem Solving (identifies and resolves complex problems to deliver outcomes while mitigating product risks), Transformational Leadership (leads cross functional teams to solve customer problems and drive organizational alignment)

Responsibilities

Lead the product team that enables and delivers the collection and analysis of data from and about Capital One’s technology, spanning software, databases, analytics, security, research, and infrastructure assets
Oversee tools that enable Capital One to manage its applications and cloud assets
Partner with technology, risk, security, and business teams to monitor performance, identify issues, and support resilience

Skills

Key technologies and capabilities for this role

Product ManagementObservabilityOperational IntelligenceCloud OperationsResilience EngineeringAnalyticsSecurityInfrastructure

Questions & Answers

Common questions about this position

What qualifications are required for this Sr. Director role?

Candidates need at least 9 years of experience in Product Management and currently have or are obtaining a Bachelor's or Master's Degree in a quantitative field such as Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or related areas.

What are the key areas of proficiency expected in this product management role?

Proficiency is required in five areas: Human Centered (obsessing about customer needs), Business Focused (delivering outcomes through execution), Technology Driven (leveraging tech for innovative solutions), Integrated Problem Solving (resolving complex problems), and Transformational Leadership (leading cross-functional teams).

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or what is the location policy?

This information is not specified in the job description.

What does the team for this role focus on?

The operational intelligence and observability team within Cloud Operations Resilience Engineering ensures operational information on technology assets and platforms is available, intelligible, performant, well-governed, and secure, partnering with technology, risk, security, and business teams to monitor performance and support resilience.

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters

2014Year Founded

$15.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Sr. Director, Product Management, Developer Experience - Operational Intelligence & Observability at Capital One

Requirements

Responsibilities

Skills

Questions & Answers

Capital One

About Capital One

Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.

Over-reliance on partnerships could expose Capital One to technological risks.

Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.

The company partners with Khan Academy to provide financial literacy education.

Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.

Data sharing with Worldpay enhances payment security and fraud prevention.

Partnerships with fintechs like Minna Technologies improve customer experience.

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