Sr. Digital Customer Value Manager at Coupa Software

Ann Arbor, Michigan, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, Software, TechnologyIndustries

Requirements

Overall 8 years of experience, with at least 3 years in supply chain design and/or planning domain expertise
Preference for direct experience in LLamasoft/Coupa SCDP or similar technologies
Preferred: customer/client management experience, either via consulting or from supply chain SaaS software/solutions
Entrepreneurial mindset, focusing on outcome-based problem solving
Skilled in digital and virtual communications
Experience building a community of solution users
Perseverance in both challenging and recurring situations
Excellent organizational, time management, interpersonal, and data analytics skills
Project management skills, including managing disparate, cross-functional teams across internal, customer, and 3rd parties

Responsibilities

Bring Supply Chain Design and Planning and Coupa-specific information and best practices to customers via one-to-many and digital engagements (e.g., webinars, user groups, newsletters, videos, online Coupa Community) to improve customer retention cost-effectively
Conduct discovery and testing to develop engaging adoption and enablement campaigns to accelerate and deepen Coupa SCDP adoption, implementing them through various channels
Plan, create, track, and manage a calendar of virtual and in-person user groups and webinars for the Americas region, including scheduling, speaker sourcing/engagement, hosting location identification, follow-up activities, and recaps
Develop content impacting all SCDP customers in digital and named segments to help adopt Coupa solutions and improve SCDP practices
Engage one-on-one with select customers to complement digital interactions
Onboard new customers to set them on the right value journey for an optimal experience
Improve internal customer visibility by inputting and maintaining data in CRM
Conduct data analysis to determine when and how to programatize digital initiatives and solidify impact
Monitor customer health metrics, proactively identify risks, and address them efficiently
Collaborate cross-functionally within Coupa to manage customer interactions effectively at scale
Identify and escalate potential opportunities for expansion and renewal to internal stakeholders
Provide insightful feedback on customer needs internally, collaborating with teams to improve the customer journey and enhance customer success

Skills

Supply Chain Design

Supply Chain Planning

Customer Value Management

Digital Engagement

Webinars

User Groups

Newsletters

Event Planning

Customer Retention

Adoption Campaigns

Coupa Software

Cloud-based spend management and procurement solutions

About Coupa Software

Coupa Software provides a cloud-based platform for spend management and procurement solutions. Its suite of tools helps businesses manage their expenditures by integrating procurement, invoicing, and expense management into one system. This integration reduces inefficiencies that occur when these processes are handled separately. Coupa serves a wide range of clients, from large enterprises to mid-sized companies, across various industries. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its tools, which can be scaled as needed. Coupa differentiates itself from competitors by offering a user-friendly interface that resembles online shopping, promoting high user adoption and satisfaction. The goal of Coupa Software is to help businesses control costs and improve financial efficiency through its comprehensive platform.

San Mateo, CaliforniaHeadquarters

2006Year Founded

$164.4MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance Package

Family Support

Legal Assistance

Student Loan Assistance

Employee Assistance

Discounts

Risks

Rising AI model costs could impact Coupa's pricing strategy and competitiveness.

Increased competition from AI-integrated procurement solutions may challenge Coupa's market position.

Security and trust in digital payments require continuous enhancements to avoid reputational damage.

Differentiation

Coupa integrates procurement, invoicing, and expense management into a single cloud-based platform.

The company offers a user-friendly interface that mimics online shopping for high adoption rates.

Coupa's robust data set of over $7 trillion in spend enhances decision-making capabilities.

Upsides

AI-driven procurement solutions are gaining traction, enhancing efficiency and decision-making.

Coupa's focus on supply chain visibility earned it a 2024 Top Software & Tech Award.

The shift in procurement to a strategic growth lever aligns with Coupa's comprehensive solutions.

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