Sr. Customer Value Manager - 10844 at Coupa Software

Richmond, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

8 Years P2P and/or S2C domain expertise
Preferred: customer / client management experience, either via consulting/BPO experience or from S2C SaaS software/solutions
Ability to collaborate naturally and incorporate big-picture, “win-win” negotiation skills
Perseverance in both challenging and recurring situations
An entrepreneurial mindset, focusing on outcome-based problem solving
Solid organizational, interpersonal and data analytics skills
Ability to develop and maintain executive relationships and incorporate associated influencing strategies
Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams
Minimum Bachelor’s degree required – Master’s degree is preferred
Flexibility to travel up to 40%

Responsibilities

Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives
Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership
Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references
Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth
Build Tomorrow Together by developing and sharing best practices, challenging the “status quo” and providing feedback to ensure Customer Value Management is continuously improving

Skills

Customer Success

Account Management

Stakeholder Engagement

Strategic Planning

Business Spend Management

Source-to-Pay

Executive Presence

Success Planning

Engagement Strategies

Procurement Advisory

Coupa Software

Cloud-based spend management and procurement solutions

About Coupa Software

Coupa Software provides a cloud-based platform for spend management and procurement solutions. Its suite of tools helps businesses manage their expenditures by integrating procurement, invoicing, and expense management into one system. This integration reduces inefficiencies that occur when these processes are handled separately. Coupa serves a wide range of clients, from large enterprises to mid-sized companies, across various industries. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its tools, which can be scaled as needed. Coupa differentiates itself from competitors by offering a user-friendly interface that resembles online shopping, promoting high user adoption and satisfaction. The goal of Coupa Software is to help businesses control costs and improve financial efficiency through its comprehensive platform.

San Mateo, CaliforniaHeadquarters

2006Year Founded

$164.4MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance Package

Family Support

Legal Assistance

Student Loan Assistance

Employee Assistance

Discounts

Risks

Rising AI model costs could impact Coupa's pricing strategy and competitiveness.

Increased competition from AI-integrated procurement solutions may challenge Coupa's market position.

Security and trust in digital payments require continuous enhancements to avoid reputational damage.

Differentiation

Coupa integrates procurement, invoicing, and expense management into a single cloud-based platform.

The company offers a user-friendly interface that mimics online shopping for high adoption rates.

Coupa's robust data set of over $7 trillion in spend enhances decision-making capabilities.

Upsides

AI-driven procurement solutions are gaining traction, enhancing efficiency and decision-making.

Coupa's focus on supply chain visibility earned it a 2024 Top Software & Tech Award.

The shift in procurement to a strategic growth lever aligns with Coupa's comprehensive solutions.

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