Sr Customer Support Associate at Arrow Electronics

Tlaquepaque, Jalisco, Mexico

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, Technology, Telecommunications, IndustrialIndustries

Requirements

Typically requires a 4-year degree and 4 to 5 years of experience in electronic and/or manufacturing industry
Proven experience with ERP systems such as Oracle and/or SAP
Intermediate knowledge of Microsoft Excel
Ability to communicate fluently in English
Attention to detail, solutions oriented

Responsibilities

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements
Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier
Handle more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff
Responsible for new customer set up and onboarding including onboarding package, logistics set up, and help with the go-live of those new accounts
Manage the Order to Invoice Process including order entry & maintenance, value added order entry & follow up (not first articles), managing inbound customer order formats (excel, pdf, fax, etc.), and maintenance for contract pricing
Support sales team with direct customer contact within Planned Demand and Quality assurance processes
Coordinate the e-Compass and Forecast Response reports, providing first point of escalation after initial set of expedites
Complete bond requests, own the manual inventory sweep process, and coordinate contract refresh clauses
Handle branch service requests, RMA (Return Material Authorization), submit Customer Surveys, and correct post-delivery issues
Assist Inside Sales with overall Quote to Order objectives

Skills

Key technologies and capabilities for this role

Customer ServiceSales SupportOrder EntryOrder ManagementCustomer OnboardingLogisticsExcelPDF ProcessingInvoice Processing

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The position is hybrid, requiring 3 days in the office and 2 days work from home.

What experience and education are required for this role?

Typically requires a 4-year degree and 4 to 5 years of experience in electronic and/or manufacturing industry.

What technical skills are needed for this Sr Customer Support Associate position?

Proven experience with ERP systems such as Oracle and/or SAP, and intermediate knowledge of Microsoft Excel are required.

What is the salary for this position?

This information is not specified in the job description.

What soft skills are important for this role?

Ability to communicate fluently in English, attention to detail, and solutions oriented mindset are key.

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

Land your dream remote job 3x faster with AI

Try Jobo Free