Sr. Customer Success Specialist - Fortellis

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Software, Cloud ComputingIndustries

Requirements

Candidates must possess strong product-specific knowledge and expertise in Fortellis API functionality. They should have the ability to analyze customer needs at an advanced level across multiple products or workflows and demonstrate subject matter expertise. Experience in providing guidance and training to customers on industry standards and best practices is required, along with the ability to mentor and train junior staff.

Responsibilities

The Sr. Customer Success Specialist will provide best-in-class customer service to Low Touch and Medium Touch clients by answering advanced product questions, conducting value training, and analyzing customer needs. They will partner with the CSM team to deliver expertise, identify opportunities for product adoption and business growth, and resolve advanced-level blockers. Responsibilities include leading scaled webinars, documenting client engagements, advising on best practices, and serving as an internal escalation point for the team.

Skills

Customer Success

SaaS

API

Product Training

Workflow Analysis

Client Relationship Management

Problem-Solving

Communication

CDK Global

Integrated software solutions for automotive retail

About CDK Global

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.

Hoffman Estates, IllinoisHeadquarters

1972Year Founded

IPOCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Risks

Tekion's lawsuit could lead to significant legal expenses and reputational damage.

Antitrust lawsuit resulted in a $100 million payout, indicating potential legal vulnerabilities.

Cybersecurity breach impacted major clients, potentially leading to loss of trust and business.

Differentiation

CDK Global specializes in integrated software solutions for the automotive retail industry.

The company offers a subscription-based model for its software solutions.

CDK Global focuses on EV transition challenges, tailoring solutions for evolving industry needs.

Upsides

Increased focus on cybersecurity can enhance CDK Global's reputation and client trust.

Digital transformation in automotive industry presents opportunities for expanding software offerings.

Rise of EVs creates demand for specialized dealership software solutions by CDK Global.

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