Sr. Customer Success Architect at Amplitude

Seoul, South Korea

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Analytics, SaaSIndustries

Requirements

At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts
Familiar with programming languages and concepts that underpin modern web and mobile development (e.g. JavaScript, Java, Python, Swift, SQL, or RESTful APIs)
Execution and customer service oriented, able to effectively prioritize and complete customer deliverables in alignment with customer requirements and drive outcomes
Excellent [communication skills implied from context]

Responsibilities

Partner with Customer Success Managers to drive the adoption of Amplitude and help customers achieve their long-term goals by building a strong data foundation during the post-implementation stage
Work with customers on their technical implementation and partner with an Engagement Manager to help achieve initial objectives with Amplitude
Become an expert in Amplitude's Digital Analytics Platform to guide customers as they integrate Amplitude into additional data flows and business processes
Develop mastery of Amplitude products to provide strategic consultation in taxonomy design, instrumentation, and data governance
Serve as a trusted technical advisor for customers
Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services
Collaborate cross-functionally with teams like Product, Engineering, Platform Support, and Customer Success Managers to streamline internal processes and improve the data management experience for customers

Skills

Key technologies and capabilities for this role

Product AnalyticsData ManagementCustomer TaxonomyTech StackConsultative Support

Questions & Answers

Common questions about this position

Is this role remote or does it require being in South Korea?

The role is based in South Korea, joining the growing team there, but specific details on remote work are not provided.

What salary or compensation does this position offer?

This information is not specified in the job description.

What key skills and experience are required for this Customer Success Architect role?

The role requires experience providing guidance on data management, consultative support on customer taxonomy and tech stack, and maintaining clean product analytics data. Ideal candidates are enthusiastic, thrive in fast-paced environments, have strong curiosity for how things work, and are solution- and execution-oriented.

What is the company culture like at Amplitude?

Amplitude operates with humility, takes ownership of problems and successes, approaches challenges with a growth mindset, and puts customers at the center. They emphasize diversity, equity, inclusion, psychological safety, empathy, and human connection.

What makes a strong candidate for this Customer Success Architect position?

Strong candidates have experience in data management, customer taxonomy, and tech stack consulting, along with enthusiasm, curiosity, and a solution-oriented mindset to thrive in a fast-paced environment while partnering with CSMs and customers.

Amplitude

Product analytics platform for user behavior

About Amplitude

Amplitude provides tools for product analytics that help businesses understand how users interact with their products. The platform allows companies to track product usage, assess the impact of new features, and analyze user journeys to identify areas for improvement. This helps businesses enhance user experiences and increase customer retention. Amplitude stands out from competitors by offering a subscription-based model with various tiers, allowing clients to choose features that best fit their needs. Additionally, it integrates seamlessly with major platforms like AWS and Segment, making it easier for businesses to use Amplitude alongside their existing systems. The goal of Amplitude is to empower companies to make data-driven decisions that foster growth and optimize their product offerings.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$326.8MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Parental Leave

Wellness Stipend

Unlimited PTO

Stock Exercise Window

Risks

Class action lawsuit could harm Amplitude's reputation and financial stability.

Departure of CFO without replacement may lead to financial management challenges.

unitQ GPT's AI-driven analytics platform poses a competitive threat to Amplitude.

Differentiation

Amplitude offers comprehensive product analytics for SaaS, e-commerce, and fintech industries.

The platform integrates with major services like AWS, Braze, and Snowflake for seamless data flow.

Amplitude Academy provides certifications to enhance user skills in data management and analytics.

Upsides

Growing demand for real-time analytics boosts Amplitude's market potential and client base.

Expansion into emerging markets like South Africa increases Amplitude's global footprint.

New tools like Web Experimentation enhance Amplitude's offerings in A/B testing and personalization.

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