Eventbrite

Senior Salesforce Administrator

United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Event Management, Software & TechnologyIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Full-time
  • Salary: Not specified

Description: The GTM Business Systems Team is responsible for providing thoughtful solutions to solve their stakeholders' challenges. This role involves a deep understanding of Eventbrite's current Salesforce setup and business objectives, proactively identifying opportunities for optimization. The Senior Salesforce Administrator will drive platform governance, liaise with stakeholders, and assist with change management. They will translate technical information into stakeholder terms and explain design options.

Requirements

  • Deep understanding of Salesforce administration.
  • Experience with user and license management (new user setup/deactivation, roles, profiles, permissions, OWD, sharing rules).
  • Experience with Salesforce configuration changes (Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports).
  • Experience with sandbox environment management.
  • Basic experience with Triggers/Apex Code.
  • Experience with integrations with third-party tools and applications (e.g., Hubspot, ZoomInfo, Gong, Ambition, Groove).
  • Understanding of data management to improve Salesforce data quality.

Responsibilities

  • Translate technical information into stakeholder terms and clearly explain design options and their potential impact.
  • Identify and gather requirements, translating them into best practice, scalable solutions with a focus on exceptional user experience.
  • Manage integrations with third-party tools and applications to ensure seamless data flow and connectivity with Salesforce.
  • Understand data management to improve Salesforce data quality and the impact to the platform and end users.
  • Proactive system maintenance, including Security & User Reviews, Release Updates, analyze system gaps, troubleshoot issues, and implement solutions to enhance efficiency, data cleanliness, and reporting measures.
  • Contribute to the platform roadmap and define priorities, liaising with stakeholders.
  • Platform support/management of other applications that integrate with Salesforce or support the GTM Teams.

Application Instructions

  • Not specified.

Skills

Salesforce Administration
User and License Management
Workflow
Process Builder
Flow
Assignment Rules
Approval Processes
Fields
Page Layouts
Record Types
Dynamic Layouts
Apps
Actions
Custom Settings
Mobile Administration
Dashboards
Reports
Sandbox Management
Triggers
Apex Code
Third-party Integrations
Data Management
Stakeholder Communication

Eventbrite

Self-service ticketing platform for live events

About Eventbrite

Eventbrite is a self-service ticketing platform that allows individuals and organizations to create, share, find, and attend various live events. Users can set up events ranging from music festivals to conferences and gaming competitions. The platform works by enabling event organizers to sell tickets online, while also providing tools for payment processing and event marketing. Eventbrite stands out from competitors by offering personalized recommendations and automated notifications to enhance the ticket-buying experience. The goal of Eventbrite is to simplify the event management process for organizers and make it easier for attendees to discover and participate in live events.

San Francisco, CaliforniaHeadquarters
2006Year Founded
$382.8MTotal Funding
IPOCompany Stage
Data & Analytics, Fintech, EntertainmentIndustries
1,001-5,000Employees

Benefits

We care about your mental health and wellbeing. Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.
Ongoing training and career development is an important part of our culture. We offer unlimited access to courses in Udemy, language exchange programs, internal training, wildtalks, workshops and weekly sessions with our CEO
Work-life balance is extremely important to us. Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.

Risks

Increased competition from Zoom Events threatens Eventbrite's virtual events market share.
Eventbrite for Causes may reduce revenue due to discounted nonprofit programs.
Leadership changes could lead to temporary operational disruptions.

Differentiation

Eventbrite offers a comprehensive platform for diverse event types and sizes.
The platform provides real-time insights and 24/7 monitoring for event organizers.
Eventbrite's personalized recommendations enhance user engagement and ticket sales.

Upsides

Growing demand for hybrid events expands Eventbrite's market reach and offerings.
AI-driven personalization tools enhance attendee experiences and satisfaction.
Sustainability focus allows Eventbrite to offer eco-friendly event management solutions.

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