Salesforce Administrator

Employment Type: Full-Time Location Type: Remote (U.S. only) or New York City Headquarters

Position Overview

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. Our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

We are looking for a Salesforce Administrator to support Olo’s Sales Operations team with building and maintaining Salesforce solutions that accelerate our teams across our sales organization. We want people who are passionate about the Salesforce ecosystem, supporting our internal customers, and reducing the seller burden.

Reporting to the Business Applications Manager, you will work cross-functionally to gather, understand, and interpret business requirements for revenue processes, and implement these into system capabilities, supporting Olo’s revenue goals.

Responsibilities

• Design, customize, and configure Salesforce to meet complex business requirements, including custom objects, workflows, validation rules, and automation flows.
• Implement data governance strategies, including data quality, data migration, and data archiving, to maintain a clean and reliable database for informed decision-making in collaboration with key stakeholders.
• Identify opportunities for automation and best practices within Salesforce processes to streamline workflows, enhance efficiency, and improve overall system performance.
• Perform regular audits with improvement suggestions to keep the technical debt low and consistently maintain the system for optimal performance.
• Create and maintain comprehensive documentation of system configurations, changes, and processes.
• Generate insightful reports and dashboards for key stakeholders.

Requirements

• 2 to 4+ years of hands-on experience as a Salesforce Administrator, with in-depth knowledge of Salesforce architecture.
• Salesforce Administrator Certification.
• Deep knowledge of all Salesforce point-and-click automation.
• Successfully manage and prioritize multiple projects simultaneously, ensuring timely delivery of high-quality solutions that align with business objectives.
• Thrive in a dynamic and evolving environment, staying informed about the latest Salesforce releases and industry best practices to proactively suggest and implement system enhancements.
• Contribute to the development and execution of the overall Salesforce strategy, aligning system capabilities with the organization's long-term goals and objectives.

Nice to Have

• Advanced Administrator Salesforce Certification.
• Familiarity with Apex and Lightning Component development to extend Salesforce functionality beyond declarative configuration.
• Knowledge of and experience working with third-party applications and integrations available on the Salesforce AppExchange.

About Olo

Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 750 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.