Sr Associate, Client Support Operations at S&P Global

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Capital MarketsIndustries

Requirements

Bachelor’s degree at minimum
Minimum 2 years’ experience in a client-facing role (account management, sales, client operations)

Responsibilities

Act as the day-to-day account manager for a portfolio of clients using BigDough Solutions products, leading all non-commercial relationship management aspects
Maintain regular communication with clients by email, phone, and virtual/face-to-face meetings
Build relationships with key contacts and influencers
Educate clients about our data and solutions to increase usage and identify upsell opportunities
Develop and maintain expertise in the BigDough Solutions product suite, continuously learning about new enhancements and offerings and how they relate to different clients and user personas
Work with the Product Development team to communicate details of new releases, tailoring outreach to your clients
Provide product training to end users, either on-site or virtually, and demo upcoming new features and enhancements
Monitor client health together with the Client Engagement lead and the Revenue/Account Management organization
Assess product usage metrics and provide qualitative insights into the drivers of clients’ businesses and their product satisfaction
Document client interactions and share client intel and product feedback with internal stakeholders
Partner with the Client Support team to ensure timely and effective product support for end users
Collaborate with the Client Engagement and Client Support leads to execute ad hoc projects
Support product demonstrations for prospective clients

Skills

Key technologies and capabilities for this role

CRMClient Relationship ManagementAccount ManagementProduct ConsultingData SolutionsSoftware SolutionsCustomer AdoptionClient RetentionFinancial ServicesCapital Markets

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What key skills are needed for the Product Consultant role?

Key skills include relationship management, expertise in BigDough Solutions products, client communication via email/phone/meetings, product training, and monitoring client health metrics.

What is the team and company culture like?

The team is a dynamic and global Client Engagement team within BigDough Solutions, focused on driving client adoption, retention, and growth while managing non-commercial aspects of client relationships.

What makes a strong candidate for this position?

Strong candidates will develop relationship management skills, industry knowledge, and product expertise to manage client portfolios, drive adoption, and prepare for senior roles or opportunities in sales, product development, or strategy.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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