Sr. Associate, Business Operations

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not specified

Kraken is building the future of crypto, aiming to accelerate the global adoption of crypto and blockchain technology. As a fully remote company, Krakenites are industry pioneers developing premium crypto products. This role is within the Asset Listing team, focused on ensuring clients can access the latest crypto tokens and new projects gain visibility.

The Opportunity

The Sr. Associate, Business Operations will be responsible for the operational engine rooms of Asset Listings, including intake workflows, partner coordination, KPI tracking, and cross-functional execution. This role bridges Business Development, Legal, Engineering, and Product to facilitate token launches.

Responsibilities

• Manage the referral pipeline, triage new tokens, and track status through launch.
• Build and refine Standard Operating Procedures (SOPs), playbooks, and runbooks for all stages of the asset listing process.
• Serve as the operational point-person for token teams, Market Makers, Legal, Engineering, and Marketing.
• Facilitate weekly syncs, document action items, and drive Service Level Agreements (SLAs) for sales cycles, integration lead times, and liquidity health.
• Define, maintain, and automate dashboards tracking key operational metrics.
• Surface trends, risks, and opportunities through regular reporting and ensure data integrity.
• Identify bottlenecks and implement automations to scale operations.
• Present operational performance and key insights to senior leadership and partner teams.
• Act as the internal operations lead, ensuring a world-class experience from pitch through post-launch support.

Requirements

• At least 4 years of experience in Business or Revenue Operations roles within the financial services industry (fintech, exchanges, or high-growth SaaS).
• Experience in the crypto industry is a strong plus.
• Understanding of the end-to-end asset listing process, including onboarding and lifecycle management of assets on centralized platforms.
• Knowledge of exchange mechanics (listings, market-making, tokenomics).
• Excellent communication and stakeholder management skills.
• Ability to coordinate due diligence across legal, compliance, product, and engineering teams.
• Experience with project management methodologies.

Company Information

Kraken Digital Asset Exchange is a mission-focused company rooted in crypto values. Krakenites are a world-class team with crypto conviction, united by their desire to discover and unlock the potential of crypto and blockchain technology. Kraken is committed to industry-leading security, crypto education, and world-class client support through products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Krakenites are located in over 70 countries and speak over 50 languages.