Specialist Solution Consultant

Employment Type: Full-time Location Type: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

The Specialist Solution Consultant is a technical and business consultant with the advanced ability to develop, position, and provide industry and product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. This role supports product sales as the technical, industry, and domain expert for a client-facing sales team that pursues customers and prospects across one or multiple industry markets.

Responsibilities

• Lead discovery workshops to determine customers' challenges.
• Give persona and value-based product demonstrations to align our solution with customer needs.
• Develop client partner relationships.
• Guide strategic programs in top accounts, such as customer journey sessions for roadmap and outcome agreement.
• Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics.
• Share and learn best practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Support marketing events, including executive briefings, conferences, user groups, and trade shows.

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 10+ years of pre-sales solution consulting or sales engineering experience in Enterprise Applications.
• Industry experience in Manufacturing, Technology, or Telco is desirable.
• Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterparts to promote execution excellence.
• Travel, as necessary.

Compensation and Benefits

For positions in this location, we offer a base pay of $165,825 - $273,675, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.

Application Instructions

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Ser...