Sr Customer Success Specialist - Fixed Operations
CDK GlobalSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Logistics & Supply ChainIndustries
Requirements
Candidates should possess a Bachelor’s degree preferred, along with high level of organization, exceptional verbal and written communication skills, expertise in Microsoft Office, particularly Excel, and strong analytical and numerical skills. They should also be self-motivated and dependable, able to work with minimal supervision, and adaptable to varying work hours, particularly during month-end closing and internal testing.
Responsibilities
As an Operations Specialist, the individual will be responsible for ensuring accurate customer set-up across multiple systems including the Dispatch System, Oracle, Customer Portal, and RCD, daily issue resolution within the RCD system, cross-departmental coordination with Credit, Dispatch, Sales, and Billing, customer experience support, in-depth research to address system-related issues, and contributing to process improvement initiatives.
Skills
Customer Set-Up
Oracle
Dispatch System
RCD System
Cross-Department Coordination
Issue Resolution
Research
Problem-Solving
Organizational Skills
World Kinect
About World Kinect
Key Metrics
N/AHeadquarters
N/AYear Founded
N/ACompany Stage