Ops Generalist

Position Overview

• Location Type: Remote
• Job Type: Contract
• Salary: $97K - $118K

Wisp is dedicated to empowering patients with accessible sexual and reproductive healthcare. We offer discreet and convenient online treatments, saving patients time, money, and stress. Since 2018, we have rapidly grown and are now part of the WELL Health family. We are a fully-remote US-based team seeking passionate, results-driven collaborators who thrive on ownership, accountability, and personal growth.

Role Summary

We are looking for a proactive and strategic Operations Specialist to join our team. The ideal candidate possesses strong problem-solving skills, a data-driven approach, and a proven ability to drive cross-functional initiatives. This role requires comfort with ambiguity, effective project management, and strong collaboration skills to ensure seamless execution and alignment with business goals. Excellent leadership, motivational, conflict resolution, and delegation skills are essential.

Note: This is a contract-to-hire position.

Responsibilities

• Project Ownership & Execution: Lead and collaborate on end-to-end project planning and execution for key Operations initiatives, ensuring timely delivery and alignment with priorities.
• Cross-Functional Collaboration: Act as a liaison between Operations, Engineering, Ecommerce, and Compliance to streamline workflows, resolve blockers, and maintain alignment on deliverables.
• Planning: Partner with cross-functional teams to identify growth opportunities, develop strategic plans, and execute initiatives that improve business outcomes.
• Data-Driven Decision Making: Utilize data analysis tools (e.g., Amplitude, VWO, Looker) to derive insights, inform decisions, and track performance metrics.
• Process Optimization: Identify operational inefficiencies, implement process improvements, and introduce scalable solutions.
• Product & Pharmacy Support: Serve as a secondary point of contact for pharmacy communications, managing product launches, updates, and issue resolutions effectively.

Qualifications & Skills

• Thrives in a fast-paced environment, managing multiple priorities with focus and confidence.
• Natural problem-solver, proactively identifying challenges and driving data-driven solutions.
• Skilled in conflict management and maintaining team cohesion.
• Enjoys taking ownership of projects from inception to completion, ensuring alignment with business objectives.
• Possesses strong leadership skills, capable of inspiring, motivating, and supporting a team.
• Clear and effective communicator, skilled at cross-team collaboration and stakeholder alignment.
• Highly organized, detail-oriented, and adept at balancing strategy and execution.
• Embraces accountability and is committed to delivering high-impact results.
• Adaptable, resilient, and solutions-focused when navigating ambiguity.
• Proficient in MS Suite, including Microsoft Excel.
• Experience with Asana and Notion is a plus.

Company Information

Since 2018, Wisp has been on a mission to put healthcare back in patients’ hands. We connect patients with hassle-free sexual + reproductive care online, with discreet and convenient treatment that saves them time, money, and stress. Our goal is to empower everyone to make the decisions about their health that are right for them. We’ve scaled quickly, serving patients across the nation and becoming part of the WELL Health family.

Application Instructions

• Must be authorized to work in the United States.
• Visa sponsorship or transfer is not available for this position.

Wisp is an equal-opportunity employer.