Technical Support Analyst
TapcartSalary not specified
- Full Time
- Junior (1 to 2 years), Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess an Associate's or Bachelor's degree, and strong PC skills with proficiency in Windows and IOS environments are preferred. Familiarity with mobile devices such as smartphones and iPads is also required, along with the ability to document, track, and monitor issues to timely resolution.
Responsibilities
The Assoc Technical Support Analyst will receive inbound client/associate inquiries via various channels, create case logs, establish resolution times, and follow up on issues while escalating complex matters as needed. They will assess issues, troubleshoot problems with software applications, recommend corrective actions, submit requests for product changes, and apply knowledge of the CDK case resolution process. Furthermore, the role involves providing customer service, remote support, and working in a team environment to assist colleagues, prioritizing duties and providing other ad hoc support as assigned.
Skills
Customer Support
Troubleshooting
Technical Assistance
Problem-Solving
Windows
iOS
Communication
Ticketing Systems
CDK Global
Integrated software solutions for automotive retail
About CDK Global
CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.
Key Metrics
Hoffman Estates, IllinoisHeadquarters
1972Year Founded
IPOCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
5,001-10,000Employees