Operations Analyst

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

Verra Mobility is a global leader in smart mobility, developing technology-enabled solutions for safe and easy movement. The Verra Command Center (VCC) team provides remote technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada. VCC operates 24/7 to ensure enforcement sites are operational and serving government clients. This role focuses on Quality Assurance within the VCC, acting as the quality control mechanism for devices and processes. The Operations Analyst will review and ensure adherence to VCC standards, encompassing technical work consistency, roadside configuration, security, training, and engineering efforts. This position is critical to ensuring Verra Mobility Products deliver quality service.

Requirements

• Excellent analytic skills
• Ability to combine quantitative and qualitative analysis to generate insight
• Ability to work in a fast-paced operational environment
• Ability to work independently with minimal supervision
• Ability to manage multiple tasks on time, including ticket administration, communications, and follow-up activities
• Ability to learn in an ‘on-the-job’ training environment
• Strong communication skills

Responsibilities

• Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure equipment is working properly and captured images are of the highest quality.
• Recognize issues/defects that will impact implementation and monitoring.
• Write or review validation protocols and technical reports.
• Perform periodic review of equipment calibration and maintenance; serve as quality control advocate.
• Perform investigative testing to remote technical support technologies; participate in root cause analysis; lead and write investigations reports.
• Investigate VCC quality issues and recommend sound corrective actions and resolution.
• Review internal and external documents, make recommendations as needed.
• Help to establish QA methodologies and strategies.
• Participates in planning, daily stand-ups, backlogs sessions.
• Performs other duties and/or special projects as assigned.

Company Information

Verra Mobility is a rapidly-growing, entrepreneurial company with a people-first philosophy. Core values include: Do What’s Right, Lead with Grace, Win Together, and Own It. The company is focused on aggressive growth through organic and acquisition strategies, aiming to maintain its market leadership in bias for action, customer focus, teamwork, drive for results, and commitment to excellence. Verra Mobility develops technology-enabled solutions for safe and easy movement, including red-light, speed, and school bus stop arm safety cameras, smart roadways, and connected systems.