Specialist, Key Account Management-大客户高级运营

Guangzhou, Guangdong Province, China

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Data & AnalyticsIndustries

Requirements

Candidates should have a diploma or higher in Logistics Management, International Trade, or a related field, with at least 3 years of experience in third-party logistics, cross-border e-commerce logistics, or project management. Proficiency in office software and G-suite is required, along with solid English language skills (fluent in listening, speaking, reading, and writing). Experience with API integration is preferred. Candidates should possess strong problem-solving skills, the ability to work under pressure, and excellent communication and coordination abilities.

Responsibilities

The Key Account Management Specialist will manage and monitor key customer KPI performance, proactively identify issues, and initiate communication with relevant parties to find effective solutions. They will launch logistics and system optimization projects based on customer requirements, ensure project timelines are met, and report progress to clients. The role involves establishing and continuously improving standard operating procedures to minimize discrepancies between internal standards and customer needs. Additionally, the Specialist will analyze historical data to inform decision-making and maintain high customer satisfaction and loyalty through effective communication.

Skills

KPI Monitoring

Issue Resolution

Logistics Optimization

System Optimization

Demand Forecasting

Risk Assessment

Cross-border Logistics

Cross-border E-commerce

SOP Development

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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