Strategic Account Manager
Zip- Full Time
- Senior (5 to 8 years)
Candidates should have a diploma or higher in Logistics Management, International Trade, or a related field, with at least 3 years of experience in third-party logistics, cross-border e-commerce logistics, or project management. Proficiency in office software and G-suite is required, along with solid English language skills (fluent in listening, speaking, reading, and writing). Experience with API integration is preferred. Candidates should possess strong problem-solving skills, the ability to work under pressure, and excellent communication and coordination abilities.
The Key Account Management Specialist will manage and monitor key customer KPI performance, proactively identify issues, and initiate communication with relevant parties to find effective solutions. They will launch logistics and system optimization projects based on customer requirements, ensure project timelines are met, and report progress to clients. The role involves establishing and continuously improving standard operating procedures to minimize discrepancies between internal standards and customer needs. Additionally, the Specialist will analyze historical data to inform decision-making and maintain high customer satisfaction and loyalty through effective communication.
Technology-enabled logistics and delivery services
Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.