Account Manager - Small Medium Business Team

Position Overview

eBay is a global e-commerce leader that empowers millions of buyers and sellers worldwide. We are seeking a dynamic Account Manager to join our Small Medium Business team. In this consultative, client-facing role, you will be the primary point of contact for a portfolio of B2C sellers, helping them grow and thrive on our platform. Your mission is to build strong relationships, provide strategic business support, and drive overall account success through a 12-month engagement.

Responsibilities

• Manage a portfolio of B2C seller accounts, acting as their trusted advisor throughout a year-long engagement.
• Build and maintain strong client relationships, understanding their business models, goals, and growth opportunities.
• Develop and execute personalized account plans to help sellers improve performance and reach key milestones.
• Conduct regular performance reviews and strategic check-ins to monitor progress and identify growth areas.
• Support sellers via email, phone, and virtual meetings, addressing questions and providing insights and guidance.
• Collaborate with internal teams to onboard new clients, solve challenges, and deliver a seamless seller experience.
• Track and analyze account metrics to ensure performance targets are being met, and share findings with stakeholders.
• Stay up-to-date on eBay marketplace trends and advocate for your clients’ needs within the organization.

Requirements

• 2–3+ years of experience in account management, client services, customer success, or a similar role.
• Excellent communication and interpersonal skills with a consultative and strategic mindset.
• Proven ability to manage multiple accounts and projects in a fast-paced, performance-driven environment.
• Strong analytical and problem-solving skills with a passion for delivering measurable results.
• Tech-savvy and comfortable using CRM systems and productivity tools (e.g., Salesforce, Excel, etc.).
• Self-starter with excellent time management and organizational abilities.
• Experience in eCommerce, marketplace platforms, or B2C sales is a plus.

Educational Requirements

• Associate’s degree required; Bachelor’s degree preferred or equivalent relevant experience.

Compensation & Benefits

• Salary Range: $58,700 - $72,100
  • Base pay offered may vary based on individual factors like location, skills, and experience.
  • Total compensation may include a target bonus and restricted stock units (as applicable).
  • Comprehensive benefits package including medical, financial, and other benefits (e.g., 401(k) eligibility, PTO, parental leave).
• Employment Type: Full time
• Location Type: [Information not provided]

Company Information

At eBay, we're more than a global e-commerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets. We’re committed to pushing boundaries and reinventing the future of e-commerce for enthusiasts.

Our values include:

• Customers are our compass.
• Authenticity thrives.
• Bold ideas are welcome.
• Everyone can bring their unique selves to work.
• We are in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers to connect people, build communities, and create economic opportunity for all.

Note: If hired, employees will be in an “at-will position” and the Company reserves the right to modify compensation at any time.