PT Clinical Navigator (Shift: 8:30AM - 5:30PM EST / 7:30AM - 4:30PM CS…
TailorCareSalary not specified
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries
Requirements
- LCSW, LMFT, LPC, or licensed psychologist
- Minimum of 2+ years of direct clinical care experience
- Expertise in crisis assessment and safety planning
- Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions
- Excellent listening, written, and verbal communication skills
- Approach all interactions with cultural awareness, empathy, and respect for individual identities
- Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks
- Able to multi-task and context switch!
Responsibilities
- Provide in-the-moment clinical support, psychoeducation, and connection to appropriate referrals and resources on a clinical phone queue
- Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns
- Assess for risks and provide crisis support, safety planning, and follow up with high-risk members to ensure safety and timely connection to care
- Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources)
- Use effective written skills to complete professional documentation and to interact with members and providers through email
- Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care
- Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team
- Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience
- Participate in staff meetings, case consultations, and trainings
- Assist with onboarding and mentoring new team members
- Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards
Skills
Spring Health
Personalized mental health solutions for employers
About Spring Health
Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.
New York City, NoneHeadquarters
2016Year Founded
$452.3MTotal Funding
SERIES_ECompany Stage
HealthcareIndustries
1,001-5,000Employees
