[Remote] Clinical Care Navigator (Full-Time) at Spring Health

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, HealthcareIndustries

Requirements

LCSW, LMFT, LPC, or licensed psychologist
Minimum of 2+ years of direct clinical care experience
Expertise in crisis assessment and safety planning
Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions
Excellent listening, written, and verbal communication skills
Approach all interactions with cultural awareness, empathy, and respect for individual identities
Motivated to go above and beyond for members to provide a high-touch experience
Tech-savvy: comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks
Able to multi-task and context switch
Flexibility required for occasional shift adjustments and availability to work occasional holidays (shifts: Friday-Tuesday 7am-3pm EST or Saturday-Wednesday 7am-3pm EST)

Responsibilities

Provide in-the-moment clinical support, psychoeducation, and connection to appropriate referrals and resources on a clinical phone queue
Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns
Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care
Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources)
Use effective written skills to complete professional documentation and to interact with members and providers through email
Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care
Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team
Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience
Participate in staff meetings, case consultations, and trainings
Assist with onboarding and mentoring new team members
Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards

Skills

Key technologies and capabilities for this role

active listeningmotivational interviewingsolution-focused therapypsychoeducationcrisis assessmentrisk assessmentclinical supportmental healthsubstance use

Questions & Answers

Common questions about this position

What are the shift options for this Clinical Care Navigator role?

The shift options are Friday - Tuesday 7am - 3pm EST and Saturday - Wednesday 7am - 3pm EST, with flexibility required for occasional shift adjustments and availability to work occasional holidays.

What key skills are needed for this position?

Key skills include active listening, motivational interviewing, solution-focused approaches, risk assessment, crisis support, safety planning, clinical judgment, and effective written communication for documentation and emails.

Is the salary specified for this role?

This information is not specified in the job description.

What does the role involve in terms of team interaction and support?

The role includes coordinating closely with Spring Health care providers and the Provider Operations team, interacting with multi-disciplinary teams like Care Support, Benefits/Billing, and Product, participating in staff meetings, case consultations, trainings, and assisting with onboarding and mentoring new team members.

What makes a strong candidate for this Clinical Care Navigator position?

A strong candidate should have clinical expertise in mental health support, strong skills in active listening, motivational interviewing, crisis intervention, and clinical judgment, plus the ability to work specified shifts including weekends and holidays.

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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