Specialist, Collections at S&P Global

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

2+ years of experience in B2B collections environment
Excellent verbal and written English communication
Excellent problem solving skill
Commitment to excellent customer service
Strong attention to detail, goal oriented
Ability to prioritize and manage multiple responsibilities and meet deadlines
Basic knowledge of MS Office Suite including Excel (a plus)
Knowledge of SAP, Salesforce or HighRadius in AR environment (a great add-on)
Working Shift is strictly 3pm-12am PH Time
Hybrid Setup with 2x a week onsite requirement (Thurs-Friday), subject to business requirements
Office Site in Ortigas East, Pasig (Tiendesitas)

Responsibilities

Follow-up with clients rigorously over calls and emails for payments of overdue invoices
Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services
Accountable for all customer disputes and owning these through to resolution
Ensure that all activities undertaken are completed in line with internal controls and published processes
Undertake Sales Ledger account reconciliations as required
Respond promptly and completely to both customer and internal enquiries
Escalation of debt issues to account manager & line manager
Working closely with order management, customer service, cash applications and sales management teams to resolve customer queries & disputes in time
Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/procedures, payment histories, statements of account, etc
Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
Assisting in the maintenance of customer contact information
Performing other related tasks as required
Assist in mutual support and knowledge sharing of the global Credit and Collections team

Skills

Key technologies and capabilities for this role

B2B CollectionsDebt CollectionAccounts ReceivableCustomer DisputesSales Ledger ReconciliationCredit PoliciesCustomer ServicePayment ProcessingAccount ManagementCash Applications

Questions & Answers

Common questions about this position

What experience is required for the Collections Specialist role?

Candidates need 2+ years of experience in a B2B collections environment, along with excellent verbal and written English communication, problem-solving skills, commitment to customer service, attention to detail, and the ability to prioritize multiple responsibilities.

What is the work schedule and location setup for this position?

The role follows a strict 3pm-12am PH Time shift with a hybrid setup requiring 2 days onsite per week (Thurs-Friday) at the office in Ortigas East, Pasig (Tiendesitas), though this may change based on business needs.

What does the Credit and Collections team do?

The S&P Global Credit and Collections team handles the collection of all accounts receivable, following business procedures to protect revenue while providing excellent customer service, resolving delinquent accounts to improve delinquency rates, reduce bad debt, and enhance cash flow.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What makes a strong candidate for this Collections Specialist position?

Strong candidates will have 2+ years in B2B collections, excellent English communication and problem-solving skills, a customer service focus, attention to detail, and familiarity with MS Office, SAP, Salesforce, or HighRadius as a plus.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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