Solutions Engineering Manager, Japan at Notion

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

3+ years directly managing, inspiring and mentoring a team of Solutions Engineers, Sales Engineers or Solutions Architects

Responsibilities

Serve as a trusted technical advisor to customers and prospects and work with sales and customer success to connect solutions to customers' business needs
Build technical proof of concepts/demos/tools to demonstrate value to customers at scale
Provide expert knowledge and answer technical questions to help customers integrate Notion with their existing tools and workflows
Respond to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner
Coordinate internal, customer, and third-party resources for any required integrations, workflows, or security configurations
Join kickoff calls to align on onboarding, implementation, and product needs to help set expectations on the scope and ensure a smooth transition to Customer Success
Work closely with CX to advocate for open customer tickets and escalations
Help bridge the gap between Product, Marketing and Sales, capturing customer feedback to help shape our future product roadmap and the way we showcase Notion to our customers
Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners

Skills

Key technologies and capabilities for this role

Solutions EngineeringTechnical DemosProof of ConceptsAPI IntegrationWorkflow IntegrationRFPsSecurity QuestionnairesSales CollaborationCustomer SuccessProfessional Services

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The position is hybrid, requiring all team members to work from Notion's offices on Mondays and Thursdays, designated as Anchor Days, with certain teams or positions possibly needing additional in-office days.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the main responsibilities of the Solutions Engineering Manager?

The role involves serving as a trusted technical advisor, building technical proof of concepts and demos, providing expert knowledge on integrations, responding to RFPs and security questionnaires, coordinating resources for integrations, and bridging gaps between teams to capture customer feedback.

What is Notion's company culture like?

Notion emphasizes in-person collaboration as essential to its culture, requiring office work on Anchor Days, and values building strong partnerships across sales, success, professional services, and cross-functional teams.

What makes a strong candidate for this Solutions Engineering Manager role?

Strong candidates will have expertise in technical advising, building demos and proofs of concept, integrating Notion with tech stacks, handling RFPs and security questionnaires, and experience bridging product, sales, and customer teams while contributing to knowledge bases.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

Medical, dental & vision insurance

PTO

Mental health & wellbeing package

Parental leave

Fertility coverage

Retirement matching

Commuter benefits

Monthly stipend

Risks

Increased competition from AI-enhanced tools like Evernote.

Potential trust issues with AI features due to factual inaccuracies.

User resistance to adopting new productivity tools.

Differentiation

Notion combines note-taking, task management, and databases into a single platform.

The platform offers customizable workspaces for personal and collaborative use.

Notion AI assists with tasks like text generation and predictive analytics.

Upsides

Integration with Slack and Google Drive enhances workflow automation.

Acquisition of Skiff strengthens Notion's privacy offerings.

Standalone apps like Notion Calendar expand Notion's modular productivity solutions.

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