Forethought

Solutions Engineer

Toronto, Ontario, Canada

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Support Software, Artificial Intelligence, Enterprise SoftwareIndustries

Position Overview

  • Location Type: [Not specified]
  • Job Type: [Not specified]
  • Salary: [Not specified]

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures. G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.

We are tackling a $30B+ market opportunity, and we’re assembling a world-class team to help us get there. As a Solutions Engineer at Forethought, you’ll work closely with our Sales, Implementation, Customer Success, and Customer Support teams to help our clients reimagine their Customer Experience workforce with our AI Platform. We're looking for folks with a growth mindset, who love to solve the world's hardest problems, and want to change the world with a bunch of energetic and passionate Forethinkers!

Responsibilities

  • Serve as a technical lead between clients, account executives, and our internal team.
  • Lead scoping sessions with clients to collect, analyze, clarify, and document business requirements, translating this into solution proposals for the Forethought AI platform.
  • Work closely with the Sales team to align on objectives of client meetings, prioritize opportunities, and provide technical solution leadership for sales opportunities.
  • Build and deliver customized demos to clients, from practical users to executive demonstrations.
  • Present solution proposals, business benefits, competitive advantages, and how Forethought solutions can meet clients' current and future needs.
  • Scope, configure, and guide customers through proof of value trials to help clients with their evaluation of Forethought.
  • Become a trusted advisor for client accounts and provide practical guidance in the business value of proposed solutions, set expectations with clients to ensure customer satisfaction.
  • Demonstrate thought leadership and provide guidance to clients on adopting AI solutions to improve the efficiency of existing business processes.
  • Work closely with the Implementation team, Engineering team, Product team, and other Solution Engineers to strategize on opportunities, cross-training, and knowledge transfer.

Requirements

  • 3+ years of experience working as either a Sales Engineer or Implementation Consultant, or in a technical client-facing role.
  • Ability to operate both independently and as part of a team, manage multiple clients simultaneously, and work collaboratively within a fast-paced, innovative team.
  • Hands-on experience with web technologies, such as HTML, JavaScript.
  • Experienced in working with APIs.
  • Familiarity with AI, Machine Learning, and/or NLP concepts and use cases.
  • Good understanding of the software/SaaS sales cycle and strategies, in a fast-paced startup environment.
  • Excellent communication skills, able to explain complex technical concepts to non-technical audiences.
  • Good to have: Experience with Helpdesk technologies like Zendesk, Salesforce, ServiceNow, etc.

Company Information

  • Company: Forethought
  • Founded: 2018
  • Mission: To be the first AI-native platform for enterprise customer support.
  • Funding: Raised $115M+ in venture funding.
  • Investors: Blue Cloud Ventures, NEA, Village Global, and Sound Ventures.
  • Recognition: G2 High Performer (2024), Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support (2025).
  • Market Opportunity: Tackling a $30B+ market.

Skills

Client Engagement
Solution Design
Demo Delivery
Requirements Gathering
Technical Leadership
Sales Support
AI Platform Knowledge

Forethought

AI-powered customer support automation platform

About Forethought

Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.

San Francisco, CaliforniaHeadquarters
2017Year Founded
$88.5MTotal Funding
SERIES_CCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Unlimited PTO
Hybrid work
Competitive salary + stock options
Competitive insurance plans
Parental leaves

Risks

OpenAI's 'Operator' agent poses a competitive threat to Forethought's solutions.
Rapid AI advancements by competitors increase pressure on Forethought to innovate.
Leadership transitions may pose internal restructuring challenges for Forethought.

Differentiation

Forethought uses LLMs to tailor AI support to specific business needs.
SupportGPT™ automates customer service, reducing costs and enhancing customer experience.
Autoflows offers no-code CX automation, simplifying implementation for businesses.

Upsides

Forethought recognized in Gartner's 2023 Cool Vendor report, boosting credibility.
AI-driven sentiment analysis tools improve customer service quality and understanding.
Integration with CRM systems enhances tracking and management of customer interactions.

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