[Remote] Solutions Engineer at Forethought

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Support Software, Artificial Intelligence, Enterprise SoftwareIndustries

Skills

Key technologies and capabilities for this role

Client EngagementSolution DesignDemo DeliveryRequirements GatheringTechnical LeadershipSales SupportAI Platform Knowledge

Questions & Answers

Common questions about this position

What is the salary for the Solutions Engineer position?

This information is not specified in the job description.

Is this Solutions Engineer role remote or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this Solutions Engineer role?

Candidates need 3+ years of experience as a Sales Engineer, Implementation Consultant, or in a technical client-facing role, hands-on experience with web technologies like HTML and JavaScript, and experience working with APIs. They must also operate independently and collaboratively in a fast-paced team.

What is the company culture like at Forethought?

Forethought seeks folks with a growth mindset who love solving hard problems and want to change the world alongside energetic and passionate Forethinkers in a fast-paced, innovative team environment.

What makes a strong candidate for the Solutions Engineer position?

Strong candidates have 3+ years in sales engineering, implementation consulting, or technical client-facing roles, with hands-on technical skills in web technologies and APIs, plus the ability to work independently and collaboratively in a fast-paced environment.

Forethought

AI-powered customer support automation platform

About Forethought

Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88.5MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Unlimited PTO

Hybrid work

Competitive salary + stock options

Competitive insurance plans

Parental leaves

Risks

OpenAI's 'Operator' agent poses a competitive threat to Forethought's solutions.

Rapid AI advancements by competitors increase pressure on Forethought to innovate.

Leadership transitions may pose internal restructuring challenges for Forethought.

Differentiation

Forethought uses LLMs to tailor AI support to specific business needs.

SupportGPT™ automates customer service, reducing costs and enhancing customer experience.

Autoflows offers no-code CX automation, simplifying implementation for businesses.

Upsides

Forethought recognized in Gartner's 2023 Cool Vendor report, boosting credibility.

AI-driven sentiment analysis tools improve customer service quality and understanding.

Integration with CRM systems enhances tracking and management of customer interactions.

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