Solutions Engineer

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Support Software, Artificial Intelligence, Enterprise SoftwareIndustries

Requirements

Candidates should possess at least three years of experience as a Sales Engineer, Implementation Consultant, or a technical client-facing role, demonstrating the ability to operate independently and collaboratively within a fast-paced environment. They should have hands-on experience with web technologies such as HTML and JavaScript, and familiarity with APIs and AI, machine learning, and/or NLP concepts.

Responsibilities

As a Solutions Engineer at Forethought, you will serve as a technical lead between clients, account executives, and the internal team, leading scoping sessions to collect and document business requirements, translating them into solution proposals for the Forethought AI platform. You will work closely with the Sales team to align on objectives, build and deliver customized demos, present solution proposals, scope and configure proof of value trials, and become a trusted advisor for client accounts, providing practical guidance and demonstrating thought leadership in adopting AI solutions to improve business processes. Additionally, you will collaborate with the Implementation, Engineering, and Product teams to strategize on opportunities and knowledge transfer.

Skills

Client Engagement

Solution Design

Demo Delivery

Requirements Gathering

Technical Leadership

Sales Support

AI Platform Knowledge

Forethought

AI-powered customer support automation platform

About Forethought

Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88.5MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Unlimited PTO

Hybrid work

Competitive salary + stock options

Competitive insurance plans

Parental leaves

Risks

OpenAI's 'Operator' agent poses a competitive threat to Forethought's solutions.

Rapid AI advancements by competitors increase pressure on Forethought to innovate.

Leadership transitions may pose internal restructuring challenges for Forethought.

Differentiation

Forethought uses LLMs to tailor AI support to specific business needs.

SupportGPT™ automates customer service, reducing costs and enhancing customer experience.

Autoflows offers no-code CX automation, simplifying implementation for businesses.

Upsides

Forethought recognized in Gartner's 2023 Cool Vendor report, boosting credibility.

AI-driven sentiment analysis tools improve customer service quality and understanding.

Integration with CRM systems enhances tracking and management of customer interactions.

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