Solutions Engineer at OpenAI

New Delhi, Delhi, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product
Solid track record of delivering and scaling an exceptional pre-sales customer experience
Experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products
Exceptional presentation and communication skills, particularly when engaging with executives and leaders
Humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed
Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize
Personally committed to fostering the safe and ethical evolution of AI

Responsibilities

Deliver an exceptional pre-sales customer experience
Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions
Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts
Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams
Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process
Develop and nurture strong customer relationships during the evaluation and purchasing process
Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning
Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience

Skills

Key technologies and capabilities for this role

OpenAI APIChatGPTPre-salesTechnical DemonstrationsProof of ConceptsSecurityComplianceAI StrategyArchitectural PatternsCustomer Relationships

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The role is based in Delhi, Mumbai, or Bangalore with a hybrid work model requiring 3 days in the office per week. OpenAI offers relocation assistance to new employees.

What experience is required for this Solutions Engineer position?

Candidates need 7+ years of experience in a Solutions Engineer or similar role managing relationships with large, global organizations, preferably with technical enterprise products. A track record of delivering pre-sales customer experiences, security and compliance knowledge for B2B SaaS, and exceptional presentation skills are also essential.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the Technical Success team at OpenAI do?

The Technical Success team handles customer experience for the OpenAI API platform and ChatGPT business product, helping developers and enterprises from startups to global companies maximize value and adoption from OpenAI's models.

What makes a strong candidate for this Solutions Engineer role?

Strong candidates have 7+ years in solutions engineering with large enterprises, experience scaling pre-sales, security/compliance knowledge for B2B SaaS, and excellent presentation skills for executives.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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