Solutions Architect
GliaSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Cloud Computing, Data VisualizationIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-time
- Job Title: Solutions Architect (ProServ)
Description: Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana. This role focuses on delivering world-class experiences and time to value for customers through training, roadmapping, and specialized consulting. You'll be a hands-on partner, helping customers understand and successfully adopt Grafana offerings and features.
Requirements
- Understanding of the Grafana ecosystem and related technologies (Kubernetes, Prometheus, logs, metrics, pets vs. cattle).
- Hands-on experience with command-line tools.
- Strong customer engagement and communication skills.
- Ability to understand business needs and translate them into technical requirements.
- Project management skills for monitoring customer initiative progress.
Responsibilities
- Provide specialized business and technical consultation to customers.
- Guide customers to solutions through training, roadmapping, and consulting.
- Manage the life-cycle of customer onboarding and adoption of Grafana offerings and features.
- Deliver packaged training, quick-starts, session cataloging, and project/roadmap assurance.
- Provide specialized consulting for high-priority customers with complex technical requirements.
- Act as an "extra set of hands, hearts, and brains" for customers (virtually or on-site).
- Monitor support requests to identify recurring issues and recommend product improvements.
- Work with product teams to drive changes and enhancements.
Application Instructions
- [Application instructions would be added here if available. Currently missing.]
Company Information
- Company: Grafana Labs
- Team: Customer Experience (CX)
Skills
Grafana ecosystem
Kubernetes
Prometheus
logs
metrics
command-line tools
customer engagement
communication
business requirements translation
project management
Grafana Labs
Observability and monitoring solutions provider
About Grafana Labs
Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.
New York City, New YorkHeadquarters
2014Year Founded
$783.2MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees