Solutions Architect
Glia- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor's degree in a relevant field, along with at least 7 years of experience in solution architecture, preferably within a SaaS or cloud-based environment, and a strong understanding of the Grafana ecosystem, including Kubernetes, Prometheus, and related technologies. Familiarity with data visualization, workflow recommendations, migrations, and enterprise-scale solutions is also desired.
The Solutions Architect will provide specialized business and technical consultation to customers, guiding them to achieve their objectives using Grafana through training, roadmapping, and specialized consulting. They will manage the customer onboarding and adoption of Grafana offerings and features, delivering packaged training, quick-starts, and project assurance, while also monitoring support requests to identify recurring issues and recommend product improvements. Additionally, the SA will be responsible for managing the ongoing support to customers, acting as the voice of the customer, and collaborating with product teams to drive necessary changes and enhancements.
Observability and monitoring solutions provider
Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.